Cynthia Bartelson

Cynthia Bartelson serves as the Senior Onboarding, Implementation, and Member Relations Manager at edRISK, where she plays a pivotal role in enhancing operational excellence and elevating the customer experience for member-owners across the edHEALTH, edLIABILITY, and edPROPERTY sectors. With a deep commitment to streamlining processes, Cynthia leads the onboarding and implementation efforts for new members, ensuring that they seamlessly integrate into the various risk management programs offered by edRISK. Her expertise in operations management and project management allows her to create and apply tailored implementation processes that address the unique needs of each member-owner, fostering a smooth transition into the organization.

Cynthia's role extends beyond initial onboarding; she is dedicated to providing ongoing support and cultivating strong vendor relations to enhance member retention and satisfaction. Her proficiency in customer experience strategies and human resources information systems (HRIS) enables her to effectively address member inquiries and concerns, ensuring that they receive the highest level of service throughout their journey with edRISK. By leveraging her skills in employee benefits design and HR policies, Cynthia not only enhances operational execution but also contributes to the overall success of the organization by aligning member needs with edRISK’s strategic objectives. As she continues to drive innovation in onboarding and implementation, Cynthia remains a vital asset to edRISK, committed to empowering member-owners to thrive in their risk management endeavors.