Crissy Sain

Crissy Sain currently serves as a TMS Technician at Harmony, where she plays a pivotal role in the delivery of Transcranial Magnetic Stimulation (TMS) therapy. With a strong foundation in data analysis and a keen understanding of patient management, Crissy ensures that the scheduling and administrative processes for multiple providers across six separate offices run smoothly. Her expertise in navigating complex healthcare systems is evident as she efficiently checks patient benefits, obtains necessary authorizations, and creates tailored payment plans for TMS patients, ensuring that financial barriers do not impede access to vital mental health treatments.

In her role, Crissy also acts as a vital liaison between clinical operations and the sales departments, drawing on her previous experience in media sales management. She utilizes her analytical skills to provide insights into patient demand and treatment efficacy, which helps optimize scheduling and resource allocation. Additionally, Crissy assists physicians in performing brain mappings, a critical step in pinpointing the precise areas of the brain for TMS treatments. Her meticulous documentation of patient progress not only aids in treatment adjustments but also contributes to the overall quality of care provided at Harmony.

Crissy's proficiency in tools like Microsoft Excel and Kronos enhances her ability to manage data effectively, ensuring compliance with treatment protocols and maximizing operational efficiency. Her commitment to customer service shines through in her interactions with patients, making her an invaluable asset to the Harmony team as they strive to improve mental health outcomes through innovative therapies.