Corina H

Corina H. currently serves as the Customer Service Representative Team Lead at Primary Services, where she leverages her extensive experience in customer service and management to drive team performance and enhance customer satisfaction. In her role, Corina is responsible for managing inbound sales inquiries related to energy services, ensuring that each interaction is handled with care and precision. Her ability to actively listen to customers allows her to identify their needs effectively, fostering a positive customer experience that not only resolves issues but also builds lasting relationships.

One of Corina's key projects involves streamlining the payment processing system, where she has implemented best practices that enhance accuracy and efficiency. This initiative has significantly reduced transaction errors and improved overall customer satisfaction ratings. As a Team Lead, she plays a pivotal role in mentoring her colleagues, providing guidance through team chats, and assisting with complex inquiries regarding pricing and account management. Her commitment to training and development is evident as she encourages her team members to grow their skills and confidence in handling customer interactions.

Corina's expertise extends beyond customer service; she possesses a strong foundation in logistics management and data entry, which she utilizes to optimize operational workflows. Her proficiency with ResMan Property Management Software further enhances her ability to manage customer accounts effectively. With a focus on continuous improvement, Corina is dedicated to cultivating a collaborative team environment where everyone can thrive, ultimately contributing to the success of Primary Services and its customers.