Consuela Potts

Q: What is Consuela Potts email address?

Email Consuela Potts at consuelapotts@gmail.com and pottsc@upmc.edu. This email is the most updated Consuela Potts's email found in 2026.

Q: How to contact Consuela Potts?

To contact Consuela Potts send an email to consuelapotts@gmail.com or pottsc@upmc.edu. (updated on August 31, 2024)

Account Manager - Emerging Markets at Henderson Brothers, Inc. | Greater Pittsburgh Region

About Consuela Potts

As the Senior Small Market Account Manager at UPMC Health Plan, Consuela Potts leverages over 13 years of industry experience to expertly navigate the complexities of group insurance for small to mid-sized businesses. With a robust portfolio of more than 1,800 accounts, Consuela excels in maintaining strong relationships with clients and brokers alike, ensuring that their needs are met with precision and care. Her commitment to client satisfaction is evident in her impressive retention rate of 95-98%, consistently surpassing company benchmarks and setting a standard for excellence within the organization.

In her role, Consuela is not only responsible for the day-to-day management of client accounts but also plays a pivotal role in facilitating communication and collaboration among stakeholders. Her analytical skills enable her to identify trends and insights that drive strategic decision-making, while her proficiency in Customer Relationship Management (CRM) tools enhances her ability to deliver personalized service. Consuela's expertise in health insurance and direct sales empowers her to craft tailored solutions that resonate with her clients, turning them into enthusiastic advocates for UPMC Health Plan.

Key projects that highlight her impact include the implementation of streamlined processes for account management, which have resulted in improved operational efficiency and enhanced customer experience. By fostering teamwork and leveraging her skills in Microsoft Excel, Consuela has developed comprehensive reporting systems that provide valuable insights into client engagement and satisfaction. As a dedicated professional in the small and middle-market commercial sector, Consuela Potts continues to build bridges and drive success for both her clients and UPMC Health Plan.

Consuela Potts Work