totally247 Ltd.

totally247 is a multi-channel contact centre whose primary focus is on handling job and support requests and job dispatch to engineers, sub-contractors and help desks and employs a large IT team who create and script solutions bespoke to client requirements.Typical activity includes:Operating the Service Desk for a major PFI contract hospital, managing and deploying the Portering, Catering, Cleaning and Engineering teams on a 24-7 basis.Monitoring in excess of 140,000 goods and passenger lifts throughout the UK, 24-7 and handling 2-3 dozen lift trappings per day, every day.totally247 staff are trained to receive fault calls, service calls and general support contact, 24 hours a day, 365 days of the year.Based centrally in Peterborough, Cambridgeshire, all contact is received and dispatched from a single site 24 hour multi point contact centre where in depth training is delivered and calibrated and where monitoring of service quality is maintained to the highest level.