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11-50 employees
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telecommunications
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2 The Havens, Melford Court Ransomes Europark,Ipswich,Suffolk,GB
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Ansaback is a UK based 24/7/365 multi-channel contact centre providing expertly managed customer interactions on behalf of our clients. With a team of more than 170 agents and a pool of 350 retained agents, combined with in-house, award-winning software and telephony, we pride ourselves on consistently delivering excellence to our clients. Ansaback has expertise across a wide range of business sectors including Charity, DRTV, Insurance, Telecoms, Retail, eCommerce, Property, Utilities and professional services. Ansaback offers a complete range of professional, cost effective, flexible and scalable call handling solutions and services which includes: • 24/7/365 Inbound/outbound sales including general messaging, virtual reception and customer services • Overflow and out of hours service • Call back services - Queue buster services, IVR call back solutions • Outbound Services – e.g. customer call backs, satisfaction surveys, data cleansing • Outbound data campaigns with full reporting and live statistics • Disaster recovery • 24/7/365 Fault solutions • Telecoms Solutions • White mail fulfilment and response services • Call compliance/quality monitoring • Social media monitoring and maintenance • E-mail handling – Managing customer service / order e-mail enquiries (detailed below) • Complaint handling • Web chat
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Ansaback - part of the Yonder Digital Group Email Formats | Example Email Formats | Percentage |
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{first}.{last} | [email protected] |
65%
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The widely used Ansaback - part of the Yonder Digital Group email format is {first}.{last} (e.g. [email protected]) with 65% adoption across the company.
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