About The Listening Company
The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer.
With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers’ lifetime value.
At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year.
We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years.
We survey our clients regularly and have a Net Promoter Score™ of 36.
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51-200 employees
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Outsourcing/Offshoring
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Oriel House, The Quadrant, Richmond, Surrey TW9 1DL, GB
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1998
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Contact Centre, Email, Internet, Phone, Outsourcer
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Ginette Jarman is the CEO of The Listening Company.
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