SMI-BPO

The story of Solutions Management International started more than 20 years ago in Atlanta, Georgia where it initiated operations as a call center services provider for leading US telecommunications corporations. Since then SMI has continued to expand its operations and services portfolio under a strict commitment to deliver Streamlined, Efficient and Flexible Solutions.Its commitment drove SMI to establish a small near-shore operation in Santiago, Dominican Republic more than 10 years ago. What was an initial 50 employee operation has grown into more than 500 employees after its recent expansion in Santo Domingo. In the Dominican Republic´s capital it currently operates more than 100 seats for delivering Data Entry services to Fortune 100 companies.SMI´s experience, flexibility and attention to efficient business processes allows it to provide customers with an unmatched level of service and a faster realization of return on investment (ROI). It has a proven track record delivering a myriad of services, including: Inbound and Outbound Telemarketing and Telesales, Customer Service as well as Back Office processes such as Data Entry and Order Processing.