SmarTone
SmarTone is a leading telecommunications company in Hong Kong and Macau, providing voice, multimedia and mobile broadband services, as well as fixed fibre broadband services for the consumer and corporate markets. Its goal is to deliver unbeatable and valuable experiences to customers through its powerful network, purposeful apps and passionate service. In the business market, we have a team of experienced consultants and account managers offer customers advice and solutions to maximize possibilities and elevate business performance. Its holding company, SmarTone Telecommunications Holdings Limited, was established in 1992 and has been listed in Hong Kong since 1996. The company is a subsidiary of Sun Hung Kai Properties Limited, one of the largest developers in Hong Kong. SmarTone是香港及澳門首屈一指的全方位通訊服務供應商，提供話音、多媒體及流動寬頻服務，以及為家居及商務市場提供固網光纖寬頻服務。 SmarTone致力提供強勢網絡、啱用apps及貼心服務，為客戶帶來無可比擬及物有所值的體驗。 在商務市場，SmarTone的資深顧問團隊和客戶經理，憑著對不同行業的深入了解和識見，能為客戶提供最適合和有效的建議及方案，以拓展商機和提升企業績效。 其控股公司數碼通電訊集團有限公司於1992年成立，並於1996年在香港上市，為新鴻基地產發展有限公司的附屬公司；新鴻基地產乃香港最大的地產公司之一。
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Telecommunications
937 Employees
Found
Founded 1992
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Frequently asked questions about SmarTone
Who is the CEO of SmarTone?
Fiona Lau is the CEO of SmarTone.
Who are the decision makers in SmarTone?
The decision makers in SmarTone are Fiona Lau, Allen Fung, Danny Ho, etc. Click to Find SmarTone decision makers emails.
What types of mobile broadband services does SmarTone offer?
SmarTone provides a variety of mobile broadband services tailored to meet the needs of both consumers and businesses. These include 4G and 5G mobile data plans, which offer high-speed internet access for streaming, gaming, and browsing. Additionally, SmarTone offers flexible data packages that can be customized based on usage patterns, ensuring customers only pay for what they need.
How can I switch to SmarTone from another telecommunications provider?
Switching to SmarTone is a straightforward process. You can visit any SmarTone store or their website to initiate the switch. You'll need to provide your existing mobile number and some identification. SmarTone will handle the porting process, which typically takes a few hours to complete. During this time, you can continue using your current service until the switch is finalized.
Does SmarTone offer fixed fibre broadband services?
Yes, SmarTone offers fixed fibre broadband services, providing high-speed internet access for homes and businesses. Their fibre plans come with various speed options to cater to different usage needs, whether for casual browsing, streaming, or heavy online gaming. Customers can also benefit from bundled services that include mobile plans for added convenience.
What multimedia services are available through SmarTone?
SmarTone offers a range of multimedia services, including video streaming, music streaming, and cloud storage solutions. Customers can access popular streaming platforms and enjoy high-definition content on their devices. Additionally, SmarTone provides exclusive content and partnerships that enhance the multimedia experience for its users.
Are there any corporate solutions provided by SmarTone?
Yes, SmarTone offers a variety of corporate solutions designed to meet the needs of businesses of all sizes. These include mobile and fixed-line communication services, tailored data plans, and enterprise-grade connectivity solutions. SmarTone also provides IoT solutions and cloud services to help businesses enhance their operations and improve efficiency.
How can I contact SmarTone customer service for support?
You can reach SmarTone customer service through multiple channels. For immediate assistance, you can call their customer service hotline or use the live chat feature on their website. Additionally, you can visit any SmarTone retail store for in-person support. SmarTone also offers a comprehensive FAQ section on their website for quick answers to common inquiries.