ServicePRO®

ServicePRO® is a comprehensive, easy-to-setup Service desk platform that enables industry best practice right out of the box. Developed over 20 years, the ServicePRO® platform is a robust set of tools that focus on business service delivery, collaboration, security, and productivity. From "Day One"​, our mission has been to create a workbench that empowers you to “Get The Job Done!” ServicePRO is a process-based service suite intended to align the delivery of information technology (IT) and other business services with objectives of the enterprise. ServicePRO suite is the glue that binds people, equipment and processes (service requests, communications and task flows) in a coherent framework that drives modern enterprises. Many of ServicePRO’s advanced features support and enhance ITIL processes including hierarchical projects and project templates, business rules automation, object (custom data) designer, best-practices knowledge base, and more. ServicePRO’s advanced features enable you to define, design, deliver and fine tune your ITIL processes including service level management, change management, incident management, configuration management, knowledge management, and reporting/data analysis to align perfectly with your business objectives. With over 3,500 clients worldwide, our Platinum Client List attests to a high degree of satisfaction, and to the fact that whatever challenges new architectures bring, we'll be there to leverage existing and new technologies, to empower end users with self-service capabilities and to help managers to optimize service delivery. ServicePRO enables its customers to improve their competitiveness, efficiency and profitability by enhancing the ability of organizations to retain the knowledge and processes developed by its employees in a single organized source.