Personally Recommended Mystery Shopping

At Personally Recommended we are passionate about designing and delivering tailored mystery shopping programs to evaluate the effectiveness of your customer service platform. We work with you to identify and address issues that impact on your service delivery and on your bottom line. Not just your average mystery shop, we provide ‘customer experience reviews’ from articulate and passionate shoppers who love to shop! Our Mystery Shopping reporting process is unique in that it really tells you what your customers see and feel about your business. Our approach is not about ‘what was said’ it is all about ‘how the customer felt.’ It measures the emotion of the customer service experience and not just the process. We shop Australia wide and New Zealand.