parcelLab

As the leading OXM (Operations Experience Management) platform, we enable brands, online retailers and B2B distributors to regain control over their end-to-end customer journey. Rather than losing control of the customer relationship to third parties like DHL, FedEx, DPD, etc., businesses retain all touchpoints in a curated manner within their own ecosystem. We thereby close the CX gap in the post-sales customer journey. An automated communication allows consistent brand experience, proactive customer care and maximized cross and up-selling.We work with 500+ of the world’s best brands in Europe and North America across all verticals. These include: IKEA, LIDL, Nespresso and MediaMarktSaturn.Btw, we're hiring:https://parcellab.com/en/careers/