One Payment Cloud

One Payment is a brand of Ciptex one of the UK’s leading experts in the design and deployment of Contact Centre solutions. This expertise in the Contact Centre industry combined with our knowledge of PCI-DSS compliance ensures that we are perfectly placed to provide the right contact centre compliance solution for both you and your customers.Our unique Compliance as a Service offer has been specifically designed to ensure any contact centre which takes telephone-based card payments continues to do so in a compliant manner. The changes announced by the PCI Security Standards Council (November 2018) will have a major impact on the Contact Centre operation . One of the significant changes made was to bring into Scope for PCI-DSS compliance both the spoken and recorded voice. This negated the approach made by most contact centres who have previously relied on the pausing and resuming of their call recordings as a method of achieving PCI-DSS Compliance.We don’t just supply a single product. we offer a range of different technologies to match your customers own purchasing preferences. However, Compliance does not simply end with implementation of technology, our service provides you with ongoing guidance and updates to ensure your contact centres continue to operate in line with the evolving PCI-DSS guidelines.One Payment does this by a five-step process as outline below;· We complete a comprehensive audit to fully understand your customer journey· We develop a compliance strategy, bespoke to your business requirements· We deploy the selected technology integrated within your contact centre· We ensure the correct procedures are in place to remain compliant· We update your compliance strategy, as and when guidelines changeAs a fully Visa and PCI certified third party service provider, we are approved to provide the full range of services designed to ensure that you achieve PCI-DSS compliance without adversely impacting upon your customers journey.