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The outbreak of COVID-19 was sudden and it swept through most countries in the world like ahurricane leaving many industries in a layer of depression and panic-one such industry is thehospitality industry. The hospitality industry mainly thrives due to tourists and COVID broughtan end to flights.The pandemic has and will have a very serious impact on the hospitality industry. The pandemichas led to a suppression of customer demand which is expected to rise after the pandemic ends.When the pandemic ends, how will you capture the change in customer demand? Below aresome ways which you can make your business survive after the pandemic.1. Focus on changing the experience of your customersThere are many variables brought by the pandemic that are fogging up the prospects of hotels.The ‘sharing culture’ has been suspended due to the many measures of avoiding crosscontamination through human touch, containers and food. How will your hotel adapt to thischange as you guarantee quality service to your customers?As a hotel owner, you have to review the existing services on offer so as to adapt to the changes.For instance, you could present personal serving spoons when serving a shared dish ensuringcontactless delivery. Also, you can design menus in a single manner instead of the big sharingsize.2. Customer PerceptionsThe cause of the COVID-19 pandemic is wrong choice of raw foodstuff. People, therefore, willhave certain beliefs regarding different diet concepts and structure. Customers will start payingattention to the safety of the food they order. Besides taste, customers will also want to knowhow reliable the source of ingredients is, how rich in nutrition the meal is, how it was handled,and whether the quality of ingredients is good enough.To deal with this change, hotels will have to go back to the basic of hotel standards and promotethe importance of hygiene within the premises. If the hotel has high standards of hygiene, thecustomers will believ