National Shared Services Office, Government Of Ireland

The National Shared Services Office (NSSO) is part of the Government of Ireland. It is a Shared Services provider for HR, pensions and payroll administration for Government Departments and Public Service Bodies. The NSSO has over 800 civil service staff in 7 offices: in Galway, Tullamore, 2 in Killarney, and 3 in Dublin. Established under the NSSO Act 2017, it was originally set up in 2014 within the Department of Public Expenditure and Reform, and became a separate statutory office on 1st of January 2018. The NSSO started providing HR, pension and payroll shared services in 2013 to groups of Departments and Offices at a time. It completed set up at the end of 2017 and now has over 37,000 civil service customers in receipt of HR and pensions services from 42 Government Departments and offices. It also has over 145,000 payees receiving payroll and related services, of which 60,000 are pensioners, from 54 public service organisations. The NSSO is directly responsible for delivering business Shared Services within the Irish civil service and also provides guidance to other public service sectors. The NSSO applies the Government’s HR, pension and payroll policies and procedures on behalf of its customers and all decision making, control and accountability remains with the client Government Department or office. The NSSO carries out routine HR administration (processing annual leave, sick leave, providing reports on absence, calculating promotion or pension entitlements, and more) and payroll administration (payroll, issuing salary and pension payments, tax certificates, travel and subsistence administration and related functions) for all its customers in one single Shared Services operation. The NSSO is also currently reorganising Government financial management and over the next three to four years 48 Government Departments and PSBs will transfer the administration of their finances into the NSSO's Finance Shared Services.