About Inktel Contact Center Solutions

Our Company
Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.

Our Mission
Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry.

Our Solution
The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation.

Inktel Solution Suite comprises the following operational areas:

• Sales & Revenue Enhancement
• Revenue Protection
• Customer Support
• Sales Lead Management
• Field Sales Support
• Account Management
• Multi-Lingual Support
• Retention & Loyalty
• Seasonal & Peak Support
• Personalized Self Service
• Multi-Channel Email, Chat, & Mobile
• Social Engagement Strategy

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Website
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Employees
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Industry
Outsourcing/Offshoring
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Location
8200 NW 33rd Street, Suite 100, Doral, Florida 33122, US
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Founded
1997
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Keywords
E-Marketing, Direct Marketing, Database Management, Call Center, E-Commerce, Social Media Marketing, Graphic Design, Contact Center, Outsourced Business Solutions

Inktel Contact Center Solutions Alternatives

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Marketing and Advertising
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outsourcing/offshoring

Frequently Asked Questions about Inktel Contact Center Solutions

Who are the decision makers in Inktel Contact Center Solutions?

The decision makers in Inktel Contact Center Solutions are Cleveland Gray, Frances Otano, Frank Judd Justiniano, etc. Click to Find Inktel Contact Center Solutions decision makers emails.

What types of services does Inktel Contact Center Solutions offer?

Inktel Contact Center Solutions provides a comprehensive range of services including call center operations, e-marketing, direct marketing, database management, e-commerce support, social media marketing, and graphic design. Our solutions are tailored to meet the specific needs of our clients, ensuring that we enhance their customer engagement and operational efficiency.

How can Inktel help my business improve operational efficiency?

Inktel helps businesses improve operational efficiency by offering customized outsourcing solutions that streamline processes and reduce overhead costs. Our experienced team utilizes advanced technology and best practices to optimize call center operations, manage customer interactions effectively, and enhance overall productivity, allowing your business to focus on core activities.

Which industries does Inktel serve?

Inktel serves a diverse range of industries including retail, healthcare, telecommunications, finance, and e-commerce. Our expertise in various sectors allows us to provide specialized solutions that cater to the unique challenges and requirements of each industry, ensuring that we deliver exceptional service and results for our clients.

What is the process for getting started with Inktel's services?

To get started with Inktel's services, you can reach out to our team through our website or by phone. We will conduct a thorough assessment of your business needs and objectives, followed by a consultation to discuss potential solutions. Once we understand your requirements, we will develop a customized plan and timeline to implement our services effectively.

Can Inktel assist with social media marketing?

Yes, Inktel offers social media marketing services designed to enhance your brand's online presence and engage with customers effectively. Our team can help create targeted campaigns, manage social media accounts, and analyze performance metrics to ensure your social media strategies align with your overall marketing goals.

What technology does Inktel use to support its call center operations?

Inktel utilizes state-of-the-art technology to support its call center operations, including cloud-based platforms, customer relationship management (CRM) systems, and advanced analytics tools. This technology enables us to manage customer interactions efficiently, track performance metrics, and provide real-time reporting, ensuring that we deliver high-quality service to our clients.

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