iCall Outsourcing

About iCall Outsourcing

Website	https://www.icall.com.eg
Employees	11-50 employees View all
Industry	Outsourcing/Offshoring
Location	17 EL Taka St., Nasr City, Cairo, EG
Information	iCall was established in 2015 with an aim to provide superior contact center and Business Process Outsourcing (BPO) services to customers in Egypt, the GCC area, North America and Europe. iCall operates with a clear conviction: that successful business relationships come down to promises being kept, and it all starts from our leadership team to our expert agents who work for results and deliver nothing but quality. Today iCall is one of the leading call center and BPO solutions providers in Egypt, offering a comprehensive suite of outsourced voice-enabled customer care call center services, omni-channel support, outbound and lead generation, back-office and data processing solutions to organizations from around the world. Our Services: • Technical Support • Customer Acquisition • Order Management • Contact Center Hosting • Human Resources Outsourcing (HRO) • Back Office • Debt Collection • Appointment Setting • Customer Care • Automation & Artificial Intelligence (AI) Industries We Proudly Serve: • Automotive • Fast Food • Telecom • Home Appliances • Education & E-Learning • Healthcare • Travel & Hospitality • Logistics & Shipping • Events & Entertainment • Retail & E-commerce Why iCall? iCall empowers organizations to manage their customer interactions, smartly and efficiently adding great value leads to grow their business. Having multiple service delivery centers located in Egypt gives us access to an unlimite pool of multilingual professional talents that can cover any business aspect while maintaining competitive costs and simplified recruitment management cycles. Today, Egypt is considered one of the top global outsourcing destinations, due to its massive labor pool of educated talents, strategic geographical location, and booming economy, which provides us huge benefits and unmatchable governmental support that directly reflect on our services and customer satisfaction.

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Frequently Asked Questions about iCall Outsourcing

Who is the CEO of ICall Outsourcing?

Jeng De Ocampo is the CEO of ICall Outsourcing. To contact Jeng De Ocampo email at [email protected].

Who are the decision makers in iCall Outsourcing?

The decision makers in iCall Outsourcing are Ahmed Hamouda, Jeng De Ocampo, Karim Mokhtar, etc. Click to Find iCall Outsourcing decision makers emails.

What types of services does iCall Outsourcing offer?

iCall Outsourcing provides a wide range of services including contact center solutions, Business Process Outsourcing (BPO), customer experience management, telemarketing, telesales, market research, surveys, and human resources outsourcing. Their offerings are designed to enhance customer engagement and streamline business processes for clients across various industries.

Which industries does iCall Outsourcing serve?

iCall Outsourcing caters to multiple industries including telecommunications, retail, healthcare, finance, and technology. Their expertise in these sectors allows them to tailor their services to meet the specific needs of businesses operating within these fields, ensuring optimal customer satisfaction and operational efficiency.

How does iCall ensure high-quality customer service?

iCall Outsourcing employs a rigorous quality assurance process that includes regular training for agents, performance monitoring, and feedback mechanisms. They utilize advanced technology and analytics to track customer interactions and satisfaction levels, enabling continuous improvement in service delivery and ensuring that clients receive the highest standard of customer care.

What is the advantage of outsourcing to iCall?

Outsourcing to iCall allows businesses to focus on their core competencies while leveraging iCall's expertise in customer service and BPO. Clients benefit from cost savings, access to skilled professionals, and the ability to scale operations quickly. Additionally, iCall's omni-channel support ensures that customers receive consistent service across various platforms, enhancing overall customer experience.

Does iCall provide multilingual support?

Yes, iCall Outsourcing offers multilingual support to cater to a diverse client base. Their team is equipped to handle customer interactions in multiple languages, making it easier for businesses to connect with customers in different regions, including the GCC area, North America, and Europe.

How can businesses get started with iCall's services?

Businesses interested in iCall's services can start by visiting their website and filling out the contact form or reaching out via phone or email. A representative will then schedule a consultation to discuss specific needs, service offerings, and how iCall can tailor solutions to meet their requirements. This initial step helps ensure a customized approach to outsourcing.