Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.
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501-1,000 employees
View all Hire Horatio CX employees
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Outsourcing/Offshoring
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3 Horatio St, Unit 3F, New York, US
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2018
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Customer Service, Marketing Campaigns, Social Media Management, Call Center, Customer Experience, Customer Support, Sales Support, Back Office Support, Admin Support
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Jose Herrera is the CEO of Hire Horatio CX. To contact Jose Herrera email at [email protected]. Or you may call 305 467-6167
The decision makers in Hire Horatio CX are Alexander Ross, Amado Cuevas, Elizabeth Pablo, etc. Click to Find Hire Horatio CX decision makers emails.
Hire Horatio provides a comprehensive range of customer support services, including but not limited to customer service, sales support, and back office support. Our team is equipped to handle inquiries via phone, email, and chat, ensuring that your customers receive timely and effective assistance. Additionally, we specialize in social media management and marketing campaigns, allowing us to support your brand's online presence and customer engagement.
At Hire Horatio, we prioritize quality by handpicking our team members based on their experience, skills, and cultural fit with your business. We conduct thorough training programs and continuous performance evaluations to maintain high standards of customer service. Our tech-enabled approach allows us to monitor interactions and gather feedback, ensuring that our team consistently delivers exceptional support.
Absolutely! Hire Horatio understands that every business is unique, which is why we offer customizable solutions tailored to your specific requirements. Whether you need dedicated customer support for a particular product line, assistance with marketing campaigns, or comprehensive back office support, we work closely with you to develop a strategy that aligns with your goals and enhances your customer experience.
Hire Horatio serves a diverse range of industries, including e-commerce, technology, healthcare, and hospitality. Our versatile team is trained to understand the nuances of various sectors, enabling us to provide specialized support that meets the unique challenges and demands of each industry. Whether you're a startup or an established enterprise, we have the expertise to support your customer service needs.
Customer data security and privacy are paramount at Hire Horatio. We adhere to strict data protection protocols and comply with relevant regulations to ensure that your customers' information is handled safely and responsibly. Our team is trained in best practices for data security, and we utilize secure systems to protect sensitive information while providing exceptional customer support.
The onboarding process with Hire Horatio is designed to be seamless and efficient. Once you decide to partner with us, we conduct an initial consultation to understand your business needs and objectives. Following that, we develop a tailored support plan and begin the recruitment and training of our team members. Throughout the onboarding phase, we maintain open communication to ensure alignment and address any questions or concerns you may have.
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