About Global Contact Services International

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center.

GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship.

Why GCS?
• Highest Customer Satisfaction scores in history for a NY-based client!
• Benchmark Portal’s #1 Large Contact Center in North America
• Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits
• Daily Quality feedback to every associate, every day
• Flat, upside down organizational chart for quick response
• Growing organization with career paths for any associate
• Average, yes average, management tenure is twelve (12) years
• Unique Workforce Mindset (WFM) creating call center efficiencies

Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare

For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

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Website
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Employees
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Industry
Outsourcing/Offshoring
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Location
118-B S Main St, Charlotte Metro Area, Salisbury, North Carolina 28144, US
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Founded
2001
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Keywords
Outsourcing, Bpo, Customer Satisfaction, Technical Support, Disaster Recovery, Customer Care, Customer Service, Order Entry, Overflow, Call Center Staffing, Contact Center Outsourcing, Cloud Contact Center, Dedicated Call Center, Virtual Customer Support, Customer Service Experts, Customer Service Vendor, Seasonal Customer Support, Shared Call Center, Staffing Contractor

Global Contact Services International Alternatives

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Outsourcing/Offshoring
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Frequently Asked Questions about Global Contact Services International

Who is the CEO of Global Contact Services (GCS)?

Greg Alcorn is the CEO of Global Contact Services (GCS). To contact Greg Alcorn email at [email protected]. Or you may call 704 647-9621 x101

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