Gemini Technology Solutions, LLC

Here at Gemini Technology Solutions, LLC we have developed an operating culture that allows all of our customers, no matter what the size, to enjoy the same level of enterprise support and provide this service 24x7. We are able to do this by using the same set of operating strategies whether a customer has a computer fleet of 3,000 or 1 workstations with multiple to no servers or networking equipment. All customers will have an assigned team that will consist of an Account Manager, a Service Representative, a pool of technicians, and a 24x7 NOC manned by 400+ technicians. The cornerstone to making such a Business Methodology successful is the team mentioned above, performing the same Service Level Agreements for all customers, the Business Integrity Assessment (BIA) ran when first on-boarding the customer, and the customized support Gemini will provide using our proactive monitoring tool.