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Capacity

We expect a lot out of our technology, and for good reason: today’s technology is capable of a lot. Next-day shipping for the birthday gift we nearly forgot, any film title under the sun available for streaming, hailing a ride in a foreign country with the click of a button—our lives as consumers can be pretty convenient. When we step into the office, however, we step back years, sometimes decades into the past. Team members are forced to waste costly hours each and every day searching for knowledge that’s spread across dozens of apps, stuck inside thousands of documents, spreadsheets, and web pages, and locked away in the minds of their colleagues. This never-ending search reduces team member capacity, engagement, and overall satisfaction, and is simply unacceptable in today’s workplace. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. Our customers include Newell Brands, USA Mortgage, West Community Credit Union, Total Access Urgent Care, Maryville University, Framecad, and EXL, among others. Capacity was founded in 2017 David Karandish and Chris Sims, and is part of the Equity.com incubator. We're proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit Capacity.com.

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Software Development 292 Employees Found Founded 2017 10 Similar Companies
292 Employees Found
96% Email Coverage
$20.0M Est Revenue
1 Office HQ
10 Similar Companies
Aug '26 Last Verified

Capacity Technology Stack

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SurveyGizmo

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Hubspot Messages

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HubSpot Conversations

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Marketo

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Frequently asked questions about Capacity

Who is the CEO of Capacity?

David Karandish is the CEO of Capacity.

Who are the decision makers in Capacity?

The decision makers in Capacity are David Karandish, Dave A Liu, Ryan Kim, etc. Click to Find Capacity decision makers emails.

What services does Capacity offer?

Capacity provides a comprehensive suite of services designed to enhance operational efficiency through automation and artificial intelligence. Their offerings include help desk support, text mining, natural language processing (NLP), and enterprise software solutions. By leveraging machine learning and conversational user interfaces, Capacity helps organizations streamline workflows, improve customer engagement, and manage information effectively.

How does Capacity's automation technology benefit businesses?

Capacity's automation technology significantly reduces the time and resources spent on repetitive tasks. By automating help desk inquiries and information management processes, businesses can focus on higher-value activities. This leads to improved response times, enhanced customer satisfaction, and overall operational efficiency. Additionally, the use of AI and machine learning allows for continuous improvement in service delivery.

What industries does Capacity support?

Capacity supports a diverse range of industries, including healthcare, finance, retail, and education. Their solutions are tailored to meet the unique needs of each sector, ensuring that organizations can leverage technology to address specific challenges. Whether it's improving patient communication in healthcare or enhancing customer service in retail, Capacity's technology is designed to drive success across various fields.

Can Capacity integrate with existing software systems?

Yes, Capacity is designed to seamlessly integrate with a variety of existing software systems. This includes popular CRM platforms, help desk tools, and other enterprise applications. The integration capabilities ensure that businesses can enhance their current workflows without needing to overhaul their entire technology stack, allowing for a smoother transition to automated processes.

What is the role of natural language processing in Capacity's solutions?

Natural language processing (NLP) plays a crucial role in Capacity's solutions by enabling the system to understand and interpret human language. This allows for more intuitive interactions between users and the technology, whether through chatbots or automated help desk responses. NLP enhances the user experience by providing accurate and contextually relevant answers to inquiries, thereby improving customer satisfaction and engagement.

How does Capacity ensure data security and compliance?

Capacity prioritizes data security and compliance by implementing robust security measures and adhering to industry standards. They utilize encryption, access controls, and regular security audits to protect sensitive information. Additionally, Capacity is committed to compliance with regulations such as GDPR and HIPAA, ensuring that organizations can trust their data management practices while using their services.

What is Capacity Contact number?

You can contact Capacity at (314) 502-9412. For faster support, we recommend reaching out via email or the contact form on their website.