ADVANCEDtci

ADVANCEDtci is committed to improving your customer’s experience while reducing your expenses through an intelligent use of technology coupled with live Agents. Imagine every call from your customers being handled by a live agent that; • Is consistent in their handling of every call • Always sounds friendly, professional and enthusiastic • Always has perfect diction, pronunciation and word choice • Never sounds sick, tired or aggravated • Never misses a paragraph, sentence of word ADVANCEDtci’s staff consists of technology and operations professionals with decades of contact center experience to design, implement and scale a solution to redefine your and your customer’s expectations of your contact center interactions. How? Through a thorough analysis of your current call handling model combined with analyzing hundreds of your actual customer calls, our team deconstructs your contact center interactions with an eye for how you expect each interaction to be handled, but combined with the reality of how your customers are actually reacting. From this research, we develop script branching models and verbiage to meet every possible outcome. Our US-based management understands your needs, expectations and culture and will train, monitor and manage our international operations to deliver the perfect domestic based contact center experience while providing the financial benefit of off-shoring.