Startek Australia

BUILDING BRANDS ONE CONVERSATION AT A TIME. World class customer engagement starts with world class conversations – and that’s where we come in. We’re STARTEK, and we specialize in orchestrating the ideal customer experience at the point of conversation between you and your customers. Powered by the science of dialogue, our customer engagement specialists and communication scientists understand the human component of the contact center better than anyone. In fact, our omnichannel engagement solutions have helped countless brands, including JD Power award-winning companies, connect emotionally, solve issues, and improve net promoter scores. Whether engaging on the phone, online, in person, in your contact center or in ours, STARTEK can help you turn your strong customer relationships into unbreakable ones. Because the outcome of every conversation matters. STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, we have 19 contact centers that provide onshore, nearshore and offshore locations. STARTEK Health serves the payer, provider, pharmaceutical and medical device segments within the healthcare industry. STARTEK Health offers a variety of services including nurse triage services, after-hours, remote patient monitoring support, and customer and technical support services DME sales, lead generation, revenue management, enrollment, customer care, billing and technical support services.