About Smartsupp

Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help you turn visitors into customers.

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Website
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Employees
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Industry
Technology, Information and Internet
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Headquarter
Lidicka 20, Brno, South Moravia 602 00, CZ
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Founded
2013
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Keywords
Saas, Chat, Customer Care, Visitor Recording

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Frequently Asked Questions about Smartsupp

Who is the CEO of Smartsupp?

Vladimir Sandera is the CEO of Smartsupp. To contact Vladimir Sandera email at [email protected], [email protected] or [email protected]. Or you may call +420.728352892 or +420.734853700

Who are the decision makers in Smartsupp?

The decision makers in Smartsupp are Dusan Kmet, Martin Brezina, Milan Doubek, etc. Click to Find Smartsupp decision makers emails.

What services does Smartsupp offer for customer support?

Smartsupp provides a comprehensive live chat solution that enables businesses to communicate with their customers in real-time. The platform includes features such as chatbots for automated responses, visitor tracking to understand user behavior, and integration with various CRM systems. Additionally, Smartsupp offers video recordings of visitor sessions, allowing businesses to analyze user interactions and improve their service.

Which industries can benefit from using Smartsupp?

Smartsupp is versatile and can be utilized across various industries including e-commerce, retail, travel, and SaaS. Businesses in these sectors can leverage Smartsupp's tools to enhance customer engagement, provide immediate support, and ultimately increase conversion rates. The platform is particularly beneficial for online businesses looking to improve customer satisfaction and retention.

How does Smartsupp integrate with other tools and platforms?

Smartsupp offers seamless integration with a variety of tools and platforms, including popular e-commerce platforms like Shopify, WooCommerce, and Magento, as well as CRM systems like HubSpot and Salesforce. This allows businesses to streamline their customer support processes and maintain a unified workflow. Users can easily connect their existing tools with Smartsupp to enhance their customer service capabilities.

Can I customize the chat widget to match my website's branding?

Yes, Smartsupp allows users to fully customize the chat widget to align with their website's branding. You can adjust colors, texts, and even the position of the chat widget to ensure it fits seamlessly into your website's design. This customization helps maintain a consistent brand image and improves user experience.

Is Smartsupp suitable for small businesses?

Absolutely! Smartsupp is designed to cater to businesses of all sizes, including small businesses. The platform offers flexible pricing plans, including a free version with essential features, making it accessible for startups and smaller enterprises. Small businesses can benefit from real-time customer support, which can significantly enhance their customer engagement and satisfaction.

What kind of support does Smartsupp provide to its users?

Smartsupp offers extensive support to its users, including a detailed knowledge base, video tutorials, and a responsive customer support team available via email and chat. Users can access resources to help them set up and optimize their live chat experience. Additionally, Smartsupp provides regular updates and improvements based on user feedback to ensure a high-quality service.

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