Needle
Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Needle’s CX software identifies online customers who need help and matches them, via real-time online chat, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
Free account • No credit card • 5 profiles/day
Software Development
54 Employees
Found
Founded 2010
10 Similar
Companies
Needle Technology Stack
Bazaarvoice
Bazaarvoice is a customer review and user-generated content platform that helps brands collect, display, and analyze authentic customer feedback to boost trust, engagement, and sales across digital channels.
View Companies using BazaarvoiceMarketo Forms
Marketo Forms are customizable, user-friendly forms that capture lead information, automate data collection, and integrate seamlessly with marketing campaigns to boost engagement and conversions.
View Companies using Marketo FormsHeap
Heap is a dynamic memory management system that allocates and deallocates memory during program execution, enabling efficient handling of variable-sized data and complex data structures in applications.
View Companies using HeapPingdom RUM
Pingdom Rum is a comprehensive website monitoring tool that tracks website performance, uptime, and user experience in real-time, helping businesses ensure optimal site functionality and quickly identify issues before they impact users.
View Companies using Pingdom RUMWP Engine
WP Engine is a managed WordPress hosting platform offering fast, secure, and scalable solutions optimized for website performance and security, with expert support and developer tools for seamless website management.
View Companies using WP EngineOoyala
Ooyala is a video platform that offers content management, monetization, and analytics solutions for publishers and broadcasters, enabling seamless delivery and monetization of online video across devices.
View Companies using Ooyala
Frequently asked questions about Needle
Who are the decision makers in Needle?
The decision makers in Needle are Brett Hammond, Dave Churchill, Serene Gan, etc. Click to Find Needle decision makers emails.
Where is Needle headquarters located?
Needle headquarters is located at 2000 W Ashton Blvd, Lehi, Utah 84043, US.
What is Needle's annual revenue?
Needle generates an estimated $10M–$50M annually, based on industry analysis and publicly available market data.
How can I contact Needle?
You can contact Needle by calling +1 (801) 890-1000.
What is Needle Contact number?
You can contact Needle at +1 (801) 890-1000. For faster support, we recommend reaching out via email or the contact form on their website.