MPR Ltd

PFM Pioneer Facilities Management Day to Day Reactive Maintenance Refurbishment Maintenance Painting & Decorating Housing Hotel &Leisure Commercial Education Retail Healthcare Property Management Social Housing Industrial Out of Hours, and the “What if situation “ If a tenant calls your business Out of Hours, are they met with an endless ringing tone, or worse transferred to an answer machine? If you answer ’yes’ to either of these, the chances are the tenant will become very anxious and worried. PFM’s 24-7 Call Centre Service provides professionally trained staff to deal with all Emergency or even the Day to Day problems such as, keys needed, copy of statement for rent paid, requesting a viewing. We treat each phone call with a positive and professional manner, always creating the impression that they our ringing and speaking to your company. We are also well aware of budgets and in most cases we avoid the need for the cost of an engineer attending by using a triage set of questions but all the time re-assuring your tenants. Our staff has been specially trained in working with the emergency services, after break-in, suspected gas leaks, flooding from burst pipes. We have arranged in the worst case scenarios, for tenant’s to be put up in hotels. We also look after a student hostel for both day to day and ECO Reactive Maintenance. We do not use machines or automated messages, so your customers will always speak to live operators, who are based in our call centre in London and who answer your phone as you would answer yourselves. Our Live Answering Services result in each message taken being emailed to your designated point of contact, with each step recorded . Our callout centre offers the following services 24/7 Make your first call today to PFM for a professional emergency call out service 0800 075 1000 OR Email [email protected]