Kiamo
Kiamo captures, orders and distributes all multimedia streams (voice, email, live chat, sms & messaging, social network, video, etc.) according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness, its ergonomics and its reliability. Kiamo is the answer to Customer Relations Managers looking to drive a unified customer strategy to improve their relationship performance and quality of service. With Kiamo, - Capture all your customers’ interactions (natively cross-channel) - Organise your flows according to your strategy - Distribute the right task to the right adviser - Engage your customers in a unique interface - Real-time monitoring of your performances Kiamo advantages - Dedicated interface for advisers, allowing a 360° vision of all customer exchanges, a fast & easy access to major information, tools to support adviser’s answers, all within an intuitive environment, user-experience oriented. - Tools for supervision & monitoring in real-time conditions. Kiamo natively includes dashboards to analyse the contact centre’s activity on all channels. It helps optimise performance on a daily basis. - Kiamo is an open solution to be deployed rapidly & securely, without having to adapt the telephone architecture or information system already in use. Kiamo has numerous native and customisable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing to interface with the main Customer Relations business software (SAP, Salesforce, Coheris, MS Dynamics…) - Available in hosted or on premise mode. Market leaders rely on Kiamo : Raja, Europ Assistance, Rent a car, MACSF, Renault Trucks, Geodis, Rentokil Initial, Dalkia(EDF), BNP Paribas Lease Group, Société Générale, Butagaz, Boulanger… #Customerexperience #CRM #Contactcenter #customerrelation
Free account • No credit card • 5 profiles/day
IT Services and IT Consulting
57 Employees
Found
Founded 2005
10 Similar
Companies
Kiamo Technology Stack
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Frequently asked questions about Kiamo
Who are the decision makers in Kiamo?
The decision makers in Kiamo are Sandeep Moti Chhugani, Sandy Sandy, Ludovic Le Lay, etc. Click to Find Kiamo decision makers emails.
What services does Kiamo offer?
Kiamo provides a comprehensive suite of communication solutions, including cloud-based contact center services, customer relationship management (CRM) tools, and omnichannel support. Their services are designed to enhance customer engagement and streamline communication processes across various platforms, ensuring businesses can effectively manage customer interactions.
Which industries does Kiamo serve?
Kiamo serves a diverse range of industries, including telecommunications, finance, healthcare, retail, and e-commerce. Their solutions are tailored to meet the specific needs of each sector, helping organizations improve customer service, increase operational efficiency, and drive sales growth.
How does Kiamo's omnichannel support work?
Kiamo's omnichannel support allows businesses to engage with customers across multiple channels, including voice, email, chat, and social media. This integrated approach ensures that customer interactions are seamless and consistent, regardless of the platform used. Kiamo's technology enables agents to access customer information and interaction history in real-time, providing a personalized experience.
Can Kiamo integrate with existing CRM systems?
Yes, Kiamo offers integration capabilities with various CRM systems. This allows businesses to leverage their existing customer data and enhance their communication strategies. Kiamo's API and pre-built connectors facilitate smooth integration, enabling organizations to maintain a unified view of customer interactions and improve overall service delivery.
What are the benefits of using Kiamo's cloud-based solutions?
Kiamo's cloud-based solutions provide numerous benefits, including scalability, flexibility, and cost-effectiveness. Businesses can easily adjust their service levels based on demand without significant upfront investments in hardware. Additionally, cloud solutions enable remote access, allowing teams to work from anywhere, which is particularly beneficial in today's increasingly remote work environment.
Is Kiamo suitable for small and medium-sized enterprises (SMEs)?
Absolutely! Kiamo's solutions are designed to be scalable and adaptable, making them suitable for small and medium-sized enterprises. The user-friendly interface and flexible pricing models allow SMEs to access advanced communication tools without the need for extensive IT resources, enabling them to compete effectively in their respective markets.