First Responders

This blog is for you to use as a reference and guide. There is a wide variety of topics on web related issues. We will be posting regularly with articles relating to web hosting and ways to improve your website including the latest and greatest trends. Our goal is to be your number one bookmark anytime you have web related questions or are just curious about learning new things. We all have varying backgrounds with coding and web site development. It will depend on the team member you speak with as to what they are comfortable helping you with. As a general rule you can expect the following from us: help with server side issues help with billing and sales inquires help to access backups (when available) help using the the control panel (HSphere) *Note – Coding support is not included in the support as currently offered. However we would be more than glad to try and help you, to the best of our ability. If we are unable to fix the issue or answer your question, we will suggest alternative workarounds or find resources to point you in the right direction. In addition we have an in-house design team, Inline Bits, that would be more than glad to look into any web project, site maintenance, db optimization, etc. that you would like to complete. Feel free to check out our bio pages where you can find our schedules and contact information if you wish to contact us. Should you have any issue and need help there are quite a few ways to reach us: * Phone (calling the tech. support line) – extensions are posted on bio page. * Twitter us * Email us * Put in a help ticket on your account * Live Chat with our team Even if we are not in, one of our team members will be answering, and we still have 24/7 phone, ticket and chat services. When you need help we want to make sure someone is there to lend a hand. Please let us know if you have any questions or concerns. We’re looking forward to working with you! The First Responders