About EffectiveCAT
About Effective CAT
Effective CAT is based in Adelaide, Australia and was founded in 2014 by ex-Genesys employees. Our team are a fast, nimble, dedicated team of technical specialists and business consultants. We are passionate about helping our customers getting it right the first time, every time; regardless of work experience, chosen channels, or existing solutions complexities.
Effective CAT Products
CAT — Contact Centre Analytics Tool
CAT is a comprehensive predictive analytical software tool designed to enable contact centre managers and workforce planners to analyse and predict the impact of change in their contact centre environment.
KickAAS — Automated Agent Scripting
KickAAS is a highly intuitive web-based desktop application that allows the customer service agent to follow complex scripts. KickAAS has been developed to integrate into an existing Genesys environment providing immediate access to all Genesys interaction data such as Call Type, CallSubtype, Skill, Inbound, Outbound and other attached data.
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1-10 employees
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Software Development
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2014
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Customer Experience Solutions, Cat — Contact Centre Analytics Tools, Kickaas — Automated Agent Scripting
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