CDM Direct

About CDM Direct

CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to large corporate and government clients, our contact centres in Melbourne, Sydney and Auckland service a range of clients including insurance companies, the big four banks, healthcare and fast moving consumer goods.

CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.

Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.

If you're looking for a customer retention, customer acquisition or contact centre service, give us a call on 1800 221 811 and discover the CDM Direct difference.

Website	http://cdmdirect.com.au
Employees	11-50 employees View all CDM Direct employees
Industry	Outsourcing and Offshoring Consulting
Headquarter	83b Hartnett Drive, Melbourne, VIC 3198, AU
Founded	1991
Keywords	Telesales, Outsourcing, Telemarketing, Call Centre, B2B Telemarketing, Appointment Setting, Lead Generation, B2B Lead Generation, Collections, Outsourced Sales, B2B Telesales, Outbound Call Centre, Inbound Call Centre, Outsourced Customer Service, Outsourced Telemarketing, Outsourced Tech Support, Outsourced Telesales, Appointment Setting Company, Outsourced Appointment Setting, Telemarketing Company, Telesales Company

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Frequently Asked Questions about CDM Direct

Who is the CEO of CDM Direct?

Kris Ram is the CEO of CDM Direct. To contact Kris Ram email at [email protected].

Who are the decision makers in CDM Direct?

The decision makers in CDM Direct are Christopher Matthews, Greg Hunt, Kris Ram, etc. Click to Find CDM Direct decision makers emails.

How can I contact CDM Direct for inquiries about their services?

You can reach CDM Direct by visiting their website at http://cdmdirect.com.au and using the contact form provided. Alternatively, you can call their customer service number listed on the site for immediate assistance regarding their services and solutions.

Is there a directory of staff members available at CDM Direct?

CDM Direct does not publicly provide a detailed staff directory. However, you can contact their main office for inquiries about specific team members or departments to get the information you need regarding their services.

What industries does CDM Direct support with their customer experience solutions?

CDM Direct supports a wide range of industries, including retail, telecommunications, finance, and healthcare. Their tailored customer experience management solutions cater to both SMEs and large corporate clients, ensuring effective service delivery across various sectors.

Can I get a quote for outsourced telemarketing services?

Yes, you can request a quote for outsourced telemarketing services by contacting CDM Direct through their website. Fill out the inquiry form with your requirements, and a representative will get back to you promptly with a tailored proposal.

What types of customer service solutions does CDM Direct offer?

CDM Direct offers a variety of customer service solutions, including inbound and outbound call center services, outsourced customer support, and telemarketing. Their services are designed to enhance customer engagement and satisfaction for businesses of all sizes.

How does CDM Direct ensure quality in their telesales and lead generation services?

CDM Direct employs experienced professionals and utilizes advanced technology to monitor and enhance the quality of their telesales and lead generation services. Regular training and performance evaluations ensure that their team meets high standards of customer interaction and service delivery.