Approach InfoTech, Inc

Welcome to Approach InfoTech, Inc. We are a Business Intelligence (BI) provider for call/contact centers. We specialize in Cisco call centers and use the latest Jaspersoft suite of tools to deliver mission specific reporting and analytics to our customers. By following a rigorous business requirements definition process, we are able to build reporting and analytic solutions that provide current, usable data and the tools to analyse that data to make more informed business decisions. Approach InfoTech is an OEM partner with Jaspersoft and provide their tools embedded with Approach developed reporting and analytic templates in addition to custom solutions development. The Company also partners with other consulting firms that provide specialized skills for complex data collection and reporting assignments. What Makes Approach IT Different Call Center Specific Experience - Indepth knowledge of call center needs - Templates that allow for "day one" report generation - Comprehensive call center specific Program/Project Management and development expertise Our Expertise - Jaspersoft/iReport specialists creating BI solutions - Indeth business needs analysis expertise - Call Center experts - Seasoned developers in Cisco environment