Clyves Hoota
Head of CX at celio | Paris, Île-de-France, France
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Clyves Hoota currently serves as the Head of Customer Experience at celio and Camaïeu, where he is spearheading a transformative journey to elevate the brands’ customer engagement and operational excellence. With over 15 years of expertise in customer-centric strategies and digital transformation, Clyves has a proven track record of turning customer service divisions from cost centers into profitable, value-generating units. His current role involves leading a dedicated team of 15 FTEs, focusing on optimizing both customer and employee journeys through innovative solutions and strategic process improvements.
A key project under his leadership is the comprehensive relaunch of Camaïeu in 2024, which includes revitalizing the brand experience and enhancing the be+ loyalty program to foster stronger customer loyalty and retention. Clyves is also instrumental in streamlining internal operations across departments, leveraging his skills in customer journey mapping, operational excellence, and conflict resolution to drive measurable results. His approach emphasizes establishing a robust CX strategy that aligns with business objectives, utilizing tools like Microsoft Office and Mac to facilitate project planning and performance tracking.
Clyves’s expertise extends to establishing budgets, motivating cross-functional teams, and implementing digital solutions that enhance customer satisfaction and operational efficiency. His leadership not only improves the overall customer experience but also contributes directly to revenue growth, demonstrating his ability to balance strategic vision with practical execution. Through his innovative approach and commitment to excellence, Clyves Hoota continues to set new standards in customer experience management within the retail sector.
Head of CX at celio in September 2021 to Present
Retail Operations Manager (France, Belgium, Netherlands, Japan, Singapore, Canada, USA) at Desigual in September 2017 to September 2021
Preservation and Operations Specialist (Operations Lead) at Apple in August 2015 to July 2017
Specialist at Apple in October 2012 to September 2015
Sales Assistant & Visual Merchandiser at celio in October 2011 to September 2012
Customer Service Representative (Mauritius Flagship Store) at Honda Motor Co., Ltd. in January 2010 to June 2011
Inside Sales Representative at Harel Mallac Technologies Ltd in September 2009 to February 2010
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Université Sorbonne Paris Nord, Master’s Degree, September 2026
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Business-to-Business (BtoB)
Déploiement de nouveaux produits
Gouvernance informatique
Gouvernance d’entreprise
Indicateurs clés de performance
Stratégie de canal
Résolution de problèmes
Accords commerciaux
Reconstitution des stocks
Gestion de la logistique
Compétences interpersonnelles
Gestion du service client
Établissement du budget
SAP ERP
Compétences analytiques
Leadership d’équipe transverse
Gestion de l’expérience client
Cartographie du parcours client
Techniques d’animation
Clientèle
Relation client
Pédagogie
Communication interpersonnelle
Qualité de Service (QoS)
Excellence opérationnelle
Excellence des processus
Amélioration continue
Gestion de la relation client (CRM)
Merchandising
Customer Experience
Driving Results
Retail
Mobile Devices
Product Marketing
Visual Merchandising
Consumer Electronics
Marketing Strategy
Customer Satisfaction
Project Management
Marketing
Sales Management
International Project Management
Mac OS
Microsoft Office
Adobe Creative Suite
iOS
Mac
Microsoft Excel
Customer Service
Team Leadership
Communication
Management
Teamwork
Training
Leadership
Information Systems & Technology
Store Audits
Travail d’équipe
Service client
Commerce de détail
Expérience client
Gestion de projet
Stratégie marketing
Négociations
Développement des personnes
Prise de décision
Amélioration des processus
Gestion des sous-traitants
Gestion des opérations
Planification de projets
Résolution de conflit
Motivation des équipes
Business Process Model and Notation
Amélioration des processus commerciaux
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Discover more about celioWhat is Clyves Hoota email address?
Email Clyves Hoota at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Clyves Hoota's email found in 2026.
How to contact Clyves Hoota?
To contact Clyves Hoota send an email to [email protected], [email protected], [email protected] or [email protected]. (updated on March 25, 2025)
What company does Clyves Hoota work for?
Clyves Hoota works for celio
What is Clyves Hoota's role at celio?
Clyves Hoota is Head of CX
What is Clyves Hoota's Phone Number?
Clyves Hoota's phone (**) *** *** 267
What industry does Clyves Hoota work in?
Clyves Hoota works in the International Trade & Development industry.
Clyves Hoota Email Addresses
Clyves Hoota Phone Numbers
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