Claudio Zaag

Claudio Zaag, as the Director of Finance Automation at Delivery Hero SE, plays a pivotal role in shaping the company’s digital transformation journey within the fast-paced food delivery industry. Leveraging over a decade of expertise in IT and finance, Claudio spearheads the development and execution of innovative automation strategies that streamline complex financial processes, enhance operational efficiency, and deliver measurable business value. His leadership in establishing and managing the central Center of Excellence (CoE) for intelligent automation and RPA has positioned Delivery Hero at the forefront of automation-driven finance functions. Claudio’s team focuses on deploying cutting-edge Robotic Process Automation (RPA) solutions using platforms like UiPath, enabling the automation of mundane, repetitive tasks such as invoice processing, financial reporting, and compliance activities.

In addition to RPA, Claudio actively drives initiatives in process mining to identify automation opportunities, optimize workflows, and ensure continuous improvement. His expertise extends to managing external offshore delivery teams, ensuring high-quality execution and cost-effective operations. Claudio’s strategic approach combines IT project and program management with a deep understanding of digital transformation, business relationship management, and IT risk mitigation. By aligning automation initiatives with broader organizational goals, he helps Delivery Hero enhance agility, reduce manual effort, and accelerate financial reporting cycles. His role exemplifies how innovative technology adoption, combined with strong leadership and cross-functional collaboration, can revolutionize finance operations in a dynamic, customer-centric environment.