Chyna Charles
Customer Service Team Lead | Customer Service Representative | Customer Services Specialist at Retail | Greater Yuma, AZ Area
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Chyna Charles is a dynamic Customer Service Team Lead with extensive experience in the retail sector, where she excels in delivering exceptional customer support and fostering strong client relationships. Currently, she plays a pivotal role in overseeing a team of customer service representatives, ensuring that they are equipped with the skills and knowledge necessary to meet and exceed customer expectations. Chyna's expertise lies in her ability to quickly assess customer needs, employing her strong problem-solving skills to provide tailored solutions that enhance satisfaction and retention rates.
In her current position, Chyna has spearheaded several key projects aimed at improving service delivery and operational efficiency. One notable initiative involved the implementation of a new customer feedback system, which allowed her team to gather real-time insights and adapt their strategies accordingly. This project not only improved response times but also led to a significant increase in positive customer feedback, reinforcing the importance of customer-centric practices in the retail industry.
Chyna's proficiency in data analysis and trend analysis enables her to identify patterns in customer behavior, allowing her to proactively address potential issues before they escalate. Her strong communication skills and ability to motivate her team foster an environment of collaboration and high performance. With a keen focus on performance motivation and administrative assistance, Chyna continues to drive her team's success, ensuring that they remain at the forefront of customer service excellence in a competitive retail landscape. As she seeks new opportunities to further her career, Chyna remains committed to leveraging her skills in contact centers and business analysis to create impactful customer experiences.
Customer Service Team Lead | Customer Service Representative | Customer Services Specialist at Retail in January 2013 to Present
Customer Serviced Team Lead at Signet Jewelers in October 2019 to July 2023
Jewelry Consultant at Signet Jewelers in October 2019 to December 2020
Assistant Store Manager at Claire's in July 2016 to July 2019
Customer Service Representative at Conduent in March 2018 to October 2018
Retail Cashier at Walmart in June 2016 to August 2016
Assistant Store Manager at McDonald's in July 2013 to May 2016
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Schenectady High School
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WiFi
Internet Access
Ethernet
Confidentiality
Passionate about Work
Troubleshooting
Performance Motivation
Analytical Skills
System Applications
Computer Navigation
Skilled Multi-tasker
Customer-Focused Service
Appointment Scheduling
Multitasking
Interpersonal Skills
Data Entry
Teamwork
Contact Centers
Computer Literacy
Active Listening
Customer Service
Team Leadership
Microsoft Office
Payroll Administration
Coaching & Mentoring
Inventory Management
Visual Merchandising
Customer Support
Retail
Employee Training
Technical Support
Problem Solving
Conflict Resolution
Customer Relationship Management (CRM)
Leadership
Interpersonal Communication
Microsoft Excel
Administrative Assistance
English
Customer Service Representatives
Phone Etiquette
Typing
Project Management
Leave of Absence
Communication
Data Analysis
Business Analysis
Advertising
Planograms
Small Team Management
Trend Analysis
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Discover more about RetailWhat is Chyna Charles email address?
Email Chyna Charles at [email protected]. This email is the most updated Chyna Charles's email found in 2026.
What is Chyna Charles phone number?
Chyna Charles phone number is 5184770732.
How to contact Chyna Charles?
To contact Chyna Charles send an email to [email protected]. If you want to call Chyna Charles try calling on 5184770732. (updated on September 07, 2024)
What company does Chyna Charles work for?
Chyna Charles works for Retail
What is Chyna Charles's role at Retail?
Chyna Charles is Customer Service Team Lead | Customer Service Representative | Customer Services Specialist
What industry does Chyna Charles work in?
Chyna Charles works in the Retail industry.
Chyna Charles Email Addresses
Chyna Charles Phone Numbers
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