Chuck Aby
ITSM Manager at UC Merced | Fresno, California, United States
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Chuck Aby currently serves as the IT Service Manager at UC Merced, where he plays a pivotal role in the adoption and maturation of IT Service Management (ITSM) principles across the IT Operations organization. With over 25 years of experience in systems and service administration, Chuck has honed his expertise in managing complex IT environments, ensuring that the campus community receives top-tier IT service delivery. His leadership extends to overseeing Tier 2 and above ITSM operations, where he focuses on developing and refining processes related to service requests, incident management, and problem resolution.
In his current role, Chuck is instrumental in driving key projects that enhance service improvement initiatives and promote a culture of continuous improvement within the IT department. He leverages his extensive knowledge of ITIL processes to streamline operations and improve service quality, ensuring that the IT team effectively addresses the diverse needs of faculty, staff, and students. His proficiency in tools such as Box and Office 365, combined with his technical skills in networking, Windows Server, and VMware, allows him to implement innovative solutions that enhance collaboration and productivity across the campus.
As both a Change Manager and Incident Manager, Chuck is adept at navigating the complexities of IT service delivery, ensuring that changes are implemented smoothly while minimizing disruptions to the user experience. His commitment to excellence and his strategic vision for ITSM at UC Merced position him as a key leader in the organization, driving forward the mission of providing exceptional IT services that support the university's academic and operational goals.
ITSM Manager at UC Merced in December 2013 to Present
General Partner at Alpha Solutions California in August 2010 to August 2016
Director, Information Technology at Darden Architects, Inc. in April 2006 to December 2013
Director, Information Technology at Regional Hand Center of Central California in March 2002 to July 2005
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Sonoma State University
Mariposa County High school
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Service Improvement
Managed Services
Information Technology Infrastructure
ITIL Process
ServiceNow
Microsoft 365
Box
IT Service Management
Internet Information Services (IIS)
Enterprise Services
Active Directory
Office 365
Change Management
Incident Management
System Administration
Customer Service
Management
Windows Services
SEO
Group Policy
Networking
Windows 7
DNS
DHCP
Microsoft Office
Web Development
Windows Server
Project Management
Virtualization
SCCM
VMware vSphere
Computer Hardware
VMware
Web Design
Information Technology
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Discover more about UC MercedWhat is Chuck Aby email address?
Email Chuck Aby at [email protected]. This email is the most updated Chuck Aby's email found in 2026.
How to contact Chuck Aby?
To contact Chuck Aby send an email to [email protected]. (updated on September 03, 2024)
What company does Chuck Aby work for?
Chuck Aby works for UC Merced
What is Chuck Aby's role at UC Merced?
Chuck Aby is ITSM Manager
What is Chuck Aby's Phone Number?
Chuck Aby's phone (213) ***-*157
What industry does Chuck Aby work in?
Chuck Aby works in the Information Technology & Services industry.
Chuck Aby Email Addresses
Chuck Aby Phone Numbers
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