Christopher Mickles
Sr. Scrum Master/Agile Coach at Westfield Insurance | Willoughby, Ohio, United States
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Christopher Mickles currently serves as a Sr. Scrum Master and Agile Coach at Westfield Insurance, where he plays a pivotal role in driving Agile transformation and fostering a culture of continuous improvement across multiple teams. His expertise lies in implementing scalable Agile frameworks, particularly within the SAFe (Scaled Agile Framework) environment, to enhance delivery efficiency and team collaboration. At Westfield, Christopher oversees two key SAFe teams—one dedicated to complex database migration projects and the other focused on customizing and enhancing vendor-provided tools—ensuring they adhere to Agile best practices and deliver value incrementally.
In his current role, Christopher has successfully orchestrated the restructuring of program teams based on sound Agile principles, which has resulted in improved cross-functional collaboration and streamlined workflows. His efforts to optimize the organization’s Jira implementation have significantly increased transparency, improved backlog management, and facilitated more effective sprint planning and retrospectives. By reducing unnecessary meetings and promoting a culture of focused, outcome-driven discussions, he has helped teams become more autonomous and productive.
With a strong background in process improvement, Christopher leverages his skills in facilitation, retrospectives, and stakeholder communication to align teams with organizational goals. His international experience and ability to communicate across diverse cultures enable him to create an inclusive environment that encourages innovation and agility. Whether coaching teams on Scrum practices, training Product Owners, or guiding leadership on Agile adoption, Christopher’s passion for leveling up organizational maturity makes him a valuable asset in Westfield’s ongoing Agile journey.
Sr. Scrum Master/Agile Coach at Westfield Insurance in September 2024 to Present
Sr Scrum Master at Rockwell Automation in December 2022 to May 2024
Senior Scrum Master at MRI Software in December 2021 to October 2022
Scrum Master at Insight in October 2018 to December 2021
IT Business Analyst/Scrum Master at Tata Consultancy Services in June 2015 to September 2018
Student at Northern Kentucky University in August 2010 to May 2015
National Account Manager at DDC Scanning Solutions in November 2001 to June 2010
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Northern Kentucky University, Bachelor of Science (BS), October 2026
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Communication
Coaching
Presentation Skills
Agile Methodologies
Retrospectives
Negotiation
Backlog Management
Information Technology
Project Management
Troubleshooting
Microsoft Excel
Program Management
Network Administration
Outsourcing
System Administration
Business Development
Technical Writing
Business Analysis
Data Analysis
Customer Satisfaction
Account Management
Consulting
Business Process Improvement
Strategy
Business-to-Business (B2B)
Customer Relationship Management (CRM)
Requirements Gathering
Outlook
Access
SQL
Microsoft Office
Microsoft Access
Microsoft Outlook
Microsoft Word
PowerPoint
Customer Service
Training
Leadership
Intercultural Communication
Management
Team Building
Team Leadership
Teamwork
Team Management
Networking
Document Imaging
Pegasystems PRPC
Affordable Care Act
Communication Skills
Scrum
Product Owner
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Discover more about Westfield InsuranceWhat is Christopher Mickles email address?
Email Christopher Mickles at [email protected], [email protected] and [email protected]. This email is the most updated Christopher Mickles's email found in 2026.
What is Christopher Mickles phone number?
Christopher Mickles phone number is +15137677036.
How to contact Christopher Mickles?
To contact Christopher Mickles send an email to [email protected], [email protected] or [email protected]. If you want to call Christopher Mickles try calling on +15137677036. (updated on May 12, 2025)
What company does Christopher Mickles work for?
Christopher Mickles works for Westfield Insurance
What is Christopher Mickles's role at Westfield Insurance?
Christopher Mickles is Sr. Scrum Master/Agile Coach
What industry does Christopher Mickles work in?
Christopher Mickles works in the Information Technology & Services industry.
Christopher Mickles Email Addresses
Christopher Mickles Phone Numbers
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