Christopher Costes
VP - Service Design at M&T Bank | Brooklyn, New York, United States
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Christopher Costes serves as the Vice President and Senior Designer at M&T Bank, where he leverages his extensive expertise in design methods to enhance digital banking experiences. With a focus on creating meaningful interactions between people, places, and technology, Christopher plays a pivotal role in shaping the bank's design strategies. His work is characterized by a collaborative approach, co-creating solutions with cross-functional teams that include product management, engineering, and customer service. This synergy not only fosters innovation but also ensures that service-level changes are seamlessly implemented to meet customer needs.
At M&T Bank, Christopher is deeply involved in key projects that prioritize the voice of the customer, utilizing research and usability testing to inform design decisions. His proficiency in mobile design and content strategy allows him to craft intuitive interfaces that enhance user engagement and satisfaction. Additionally, Christopher's agile project management skills enable him to effectively manage backlogs and drive product development initiatives forward, ensuring timely delivery of high-quality digital solutions.
Beyond his design work, Christopher is also an accomplished public speaker, sharing insights on design futures and the importance of user-centered design in the financial services industry. His commitment to continuous improvement and innovation positions him as a thought leader in the field, making significant contributions to the evolution of banking experiences at M&T Bank. For a deeper look into his portfolio and design philosophy, visit christophercostes.com.
VP - Service Design at M&T Bank in June 2023 to Present
Senior Strategist and Service Designer at JPMorgan Chase & Co. in May 2021 to June 2023
Design School Teaching Assistant at Carnegie Mellon University in August 2020 to May 2022
Design Research Assistant - Design Futures at Carnegie Mellon University in August 2019 to February 2021
Service Design Intern at Harmonic Design in June 2020 to August 2020
User Experience Designer at Ontra in November 2018 to August 2019
Co-Founder/Design Strategist at The Four Design- A Creative Agency in August 2016 to August 2019
Product Manager & Designer at The League - Meet Intelligently in December 2016 to July 2018
Product Designer at Compliance.ai in September 2015 to November 2016
Intellectual Property Paralegal at Kilpatrick Townsend & Stockton LLP in April 2014 to September 2015
Legal Assistant at Summerall Law in May 2013 to May 2014
College Advisor at East Bay Consortium in January 2012 to May 2013
Course Assistant at UC Berkeley School of Journalism in January 2012 to May 2012
Shift Manager at Skimmers Panni Grill in October 2007 to August 2011
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Carnegie Mellon University, Master of Design, October 2026
Carnegie Mellon University, Master of Arts, October 2026
University of California, Berkeley, Bachelor’s Degree, October 2026
Orange Coast College, Associate’s Degree, October 2026
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Blueprinting
Journey Mapping
Figma (Software)
Employee Training
Mobile Design
Product Requirement Definition
Human Computer Interaction
Voice of the Customer
Backlog Management
Creative Ideation
Consulting
Concept Development
Oral Communication
Creative Collaboration
Team Management
Systems Thinking
Research Synthesis
Facilitation
Design Strategy
Design Futures
Service Design
Workshops
Business Strategy
Strategic Planning
Artificial Intelligence (AI)
Research
Microsoft Office
Public Speaking
User Experience
Product Management
Product Design
Usability
Customer Experience
Agile Project Management
User Experience Design
User-centered Design
Content Strategy
User Interface Design
Product Development
Rapid Prototyping
Data Analysis
Project Management
Design Research
Microsoft Excel
Microsoft Word
PowerPoint
SQL
Teaching
Customer Service
Teamwork
Storytelling
Memes
Trademark & Copyright Prosecution
User Research
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Discover more about M&T BankWhat is Christopher Costes email address?
Email Christopher Costes at [email protected], [email protected] and [email protected]. This email is the most updated Christopher Costes's email found in 2026.
What is Christopher Costes phone number?
Christopher Costes phone number is 9495790037 and 4123349927.
How to contact Christopher Costes?
To contact Christopher Costes send an email to [email protected], [email protected] or [email protected]. If you want to call Christopher Costes try calling on 9495790037 and 4123349927. (updated on August 26, 2024)
What company does Christopher Costes work for?
Christopher Costes works for M&T Bank
What is Christopher Costes's role at M&T Bank?
Christopher Costes is VP - Service Design
What industry does Christopher Costes work in?
Christopher Costes works in the Design industry.
Christopher Costes Email Addresses
Christopher Costes Phone Numbers
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