Chris Poma
CX VOC Team Lead at Honeywell | Atlanta, Georgia, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
Chris Poma currently serves as the CX Voice of the Customer (VoC) Team Lead at Honeywell, where he leverages over a decade of experience in research and strategy to drive actionable insights that enhance the customer experience. In his role, Chris leads an international insights team dedicated to overseeing critical VoC programs, including Net Promoter Score (NPS) assessments and digital and contact center feedback initiatives. His expertise in both quantitative and qualitative methodologies allows him to synthesize complex data into strategic recommendations that resonate across various departments, including CX, digital, marketing, and sales.
One of Chris's notable achievements at Honeywell has been the development of a comprehensive digital VoC program that integrates Customer Satisfaction (CSAT) metrics and User Experience (UX) testing. This initiative not only doubled the CSAT scores but also provided invaluable insights that informed product and service innovations, ultimately enhancing customer loyalty and engagement. His ability to partner effectively with cross-functional teams ensures that learning plans are aligned with organizational goals, fostering a culture of continuous improvement.
Chris's skill set encompasses data analysis, market research, strategic planning, and decision-making, making him a pivotal figure in driving Honeywell's customer-centric initiatives. His commitment to innovation development and analytics positions him as a thought leader in the B2B sector, where understanding customer sentiment is crucial for maintaining competitive advantage. As he continues to lead the charge in transforming customer insights into strategic action, Chris remains dedicated to enhancing the overall customer journey and driving business success at Honeywell.
CX VOC Team Lead at Honeywell in January 2022 to Present
Sr. Market Research & Analysis Manager - Customer Experience at AT&T in August 2016 to December 2021
Senior Director of Research and Content at Kredible in January 2013 to August 2016
Senior Insight Manager at Georgia-Pacific LLC in January 2010 to January 2013
Senior Project Manager for Design, Insights and Innovation at Philips in January 2007 to January 2010
Project Manager at Pearson Educational Measurement in January 1997 to January 2006
See more
See less
Emory University - Goizueta Business School, Master of Business Administration (M.B.A.), October 2026
University of Iowa, Bachelor's Degree, October 1993 to October 1997
See more
See less
UX Research
KPI Dashboards
User Experience (UX)
CSAT
Strategic Insights
Data Analysis
Reporting & Analysis
Strategy
Cross-functional Team Leadership
Project Management
Customer Insight
Budgets
Market Research
Program Management
Competitive Analysis
Project Planning
Business-to-Business (B2B)
Strategic Planning
Marketing Strategy
Business Strategy
Quantitative Research
Vendor Management
Leadership
Management
Strategic Partnerships
Decision-Making
Communication
Problem Solving
Critical Thinking
Innovation Development
Brand Tracking
Net Promoter Score
Teamwork
Analytics
Qualitative Research
See more
See less
Discover more about HoneywellWhat is Chris Poma email address?
Email Chris Poma at [email protected] and [email protected]. This email is the most updated Chris Poma's email found in 2026.
What is Chris Poma phone number?
Chris Poma phone number is 4045934522.
How to contact Chris Poma?
To contact Chris Poma send an email to [email protected] or [email protected]. If you want to call Chris Poma try calling on 4045934522. (updated on January 07, 2025)
What company does Chris Poma work for?
Chris Poma works for Honeywell
What is Chris Poma's role at Honeywell?
Chris Poma is CX VOC Team Lead
What industry does Chris Poma work in?
Chris Poma works in the Consumer Goods industry.
Chris Poma Email Addresses
Chris Poma Phone Numbers
Get a free list of similar prospects, filtered by title, company, or industry.
Build your Prospect ListPeople like Chris Poma
Director Insight, Business Intelligence at PPG Industries
Consultant at Consulting Educators
Student Athletic Trainer at Athletic Training at Knox College
Technology Specialist at Honeywell Technology Solutions Limited. (Htsl) India
Customs Compliance Manager at Honeywell
Engineering Technician III at Honeywell
Senior Technology Specialist at Honeywell Technology Solutions
Software Engineer at Honeywell
Embedded Software Engineer I at Honeywell
Embedded Engineer II at Honeywell
Lead Mechanical Design Engineer at UOP
Advanced System Engineer at Honeywell
Advanced Systems Engineer at Honeywell
Show more
Show less