Chris Dauten

Q: What is Chris Dauten email address?

Email Chris Dauten at cdauten@icloud.com. This email is the most updated Chris Dauten's email found in 2026.

Q: How to contact Chris Dauten?

To contact Chris Dauten send an email to cdauten@icloud.com. (updated on August 26, 2024)

Contact Center Engineer at Lucet (formerly New Directions + Tridiuum) | Kansas City, Missouri, United States

About Chris Dauten

Chris Dauten is a seasoned telecommunications professional with nearly 25 years of experience, currently serving as a Contact Center Engineer at Lucet, formerly known as New Directions and Tridiuum. In this pivotal role, Chris leverages his extensive expertise in contact center applications to optimize the performance of four call centers, ensuring seamless communication and operational efficiency. His proficiency in Genesys PureConnect, Clarity Connect, and Nortel Symposium has established him as a key player in the administration of advanced call center technologies.

At Lucet, Chris is responsible for the administration of Skype for Business 2015, where he manages Instant Messaging (IM) and presence, Enterprise Voice, and Conferencing & Collaboration features. His role also involves overseeing ACD routing through the Genesys PureConnect platform within a Skype for Business environment, which enhances the customer experience by ensuring calls are efficiently directed to the appropriate agents. Additionally, Chris supports Microsoft Unified Communication systems and the Sonus SBC 1000, further solidifying his expertise in unified communications and VoIP technologies.

Chris is known for his ability to build productive relationships with business partners, which has been instrumental in driving collaborative projects and implementing creative solutions to complex challenges. His skills in vendor management and troubleshooting, combined with his deep understanding of Genesys Framework and Nortel Meridian systems, enable him to deliver innovative solutions that enhance operational performance. As a forward-thinking professional, Chris continues to stay abreast of industry trends, ensuring that Lucet remains at the forefront of telecommunications advancements.

Chris Dauten Work