Chiara Tonello

Chiara Tonello currently serves as a Consultant in Financial Services Transformation at EY, where she leverages her extensive expertise to drive innovative solutions for clients within the banking, wealth management, and asset management sectors. Her role involves leading complex, large-scale technology-enabled business transformation initiatives that aim to enhance operational efficiency, ensure regulatory compliance, and foster product innovation. Chiara’s deep understanding of financial services, combined with her proficiency in digital transformation strategies, enables her to deliver tailored, client-centric solutions that align with industry best practices and emerging trends.

At EY, Chiara has contributed significantly to projects focused on optimizing customer experience through digital channels, implementing regulatory compliance frameworks, and streamlining operational processes. Her experience with tools like Jira supports agile project management, ensuring timely delivery and effective stakeholder engagement. She has also been involved in developing HR strategies to support organizational change during transformation initiatives, emphasizing operational excellence and team management.

Her hospitality background and international experience across six countries have cultivated a collaborative mindset and a keen sensitivity to client needs, allowing her to navigate complex multicultural environments seamlessly. Chiara’s expertise in wealth management services, financial crimes investigations, and customer engagement positions her as a trusted advisor for financial institutions seeking to innovate and stay competitive in a rapidly evolving landscape. Driven by a passion for technology-enabled transformation and a commitment to delivering measurable impact, Chiara continues to contribute to EY’s reputation as a leader in financial services consulting, helping clients unlock new growth opportunities while maintaining compliance and operational resilience.