Cheryl Edward

Cheryl Edward currently serves as the Operations Manager for Group Device Protection at CompAsia, where she plays a pivotal role in overseeing the seamless execution of the company's device exchange, extended warranty, and accidental damage coverage services across Malaysia, the Philippines, and Indonesia. With over a decade of experience in the insurance industry, Cheryl brings a wealth of expertise in business process improvement, claims management, and quality assurance, ensuring that operational workflows are optimized for efficiency and customer satisfaction. Her leadership is instrumental in driving the operational readiness of the Device Exchange program, coordinating cross-functional teams to deliver value-added services (VAS) that enhance the customer experience and strengthen client relationships.

In her current role, Cheryl has spearheaded the development of comprehensive process flows tailored to various departments, facilitating smoother claims investigation, product rollout, and service delivery. She collaborates closely with the legal department to ensure strict compliance with contractual agreements, terms, and conditions, mitigating risks and maintaining regulatory adherence. Her strategic approach to business process improvement has resulted in streamlined operations, reduced turnaround times, and improved quality assurance standards. Cheryl's expertise in team management and organizational leadership fosters a collaborative environment that encourages continuous improvement and innovation. Her proficiency in English and her ability to lead diverse teams make her a key driver in CompAsia’s growth and operational excellence in the region. Through her dedication and industry insight, Cheryl continues to elevate the company’s service offerings, ensuring that CompAsia remains a trusted leader in device protection solutions.