Cheron Small
Owner and Principal Consultant at Devereaux Black LLC | Auburn Hills, Michigan, United States
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Cheron M. Small is a seasoned leader in the mortgage servicing sector, currently serving as the Owner and Principal Consultant at Devereaux Black LLC. With over 20 years of experience, Cheron has honed her ability to navigate the complexities of the industry, establishing a reputation for excellence in leadership and innovation. At Devereaux Black LLC, she spearheads key projects that focus on enhancing operational strategies and optimizing client engagement through advanced technology solutions. Her commitment to exceeding performance and budget targets has positioned her as a trusted advisor to numerous organizations seeking to elevate their mortgage lending practices.
Cheron's expertise extends beyond traditional consulting; she excels in corporate branding and strategic communications, crafting compelling corporate narratives that resonate with target audiences. Her proficiency in developing executive bios and marketing materials ensures that her clients effectively communicate their vision and mission in a way that aligns with their strategic goals. By leveraging her skills in program management and contract negotiation, Cheron has successfully guided organizations through complex project executions, consistently delivering results that drive growth and enhance operational efficiency.
In addition to her consulting work, Cheron is passionate about mentoring emerging leaders in the industry, sharing her insights on goal setting and business planning. Her strategic vision and operational strategy skills have made her a sought-after speaker at industry conferences, where she shares her knowledge on the future of mortgage servicing and the importance of integrating technology with client-focused solutions. Cheron M. Small continues to set the gold standard in the mortgage servicing sector, inspiring others to achieve excellence in their endeavors.
Owner and Principal Consultant at Devereaux Black LLC in September 2023 to Present
Executive Business Strategist at Amrock in September 2022 to August 2023
President/Member - ERG/Team Member Resource Network, UNITED at Rocket Mortgage in September 2019 to December 2022
Director of Servicing Insurance Operations at Rocket Mortgage in April 2020 to September 2022
Servicing Team Leader - Operations & Strategy at Rocket Mortgage in January 2016 to April 2020
Senior Special Loans Analyst at Rocket Mortgage in July 2014 to January 2016
Senior Quality Audit Assistant II at Flagstar Bank in November 2010 to February 2014
ABN AMRO Mortgage Servicing – Escrow Escalations at ABN AMRO Bank N.V. in January 2003 to January 2010
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Central Michigan University, Bachelor of Science (B.S.), October 2026
North Farmington High School
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Program Management
Strategic Vision
Technological Innovation
Succession Planning
Strategic Thinking
Contract Negotiation
Operational Excellence
Analytical Skills
Strategic Planning
Customer Relationship Management (CRM)
Voice of the Customer
Complaint Management
Operational Strategy
Customer Experience
Business Planning
Diversity & Inclusion
Culture Change
Diversity, Equity, Inclusion and Belonging (DEIB)
Cross-Cultural Communication Skills
Insurance
Strategy
Interpersonal Skills
Corporate Consulting
Title Insurance
Strategic Leadership
Goal Setting
Business Strategy
Relationship Building
Mortgage Industry
Mortgage Lending
Risk Management
Process Improvement
Quality Assurance
Customer Service
Microsoft Office
Business Analysis
FHA
Microsoft Excel
Project Management
Change Management
Team Building
Training
Vendor Management
Leadership
Coaching
Customer Satisfaction
Public Speaking
Team Leadership
Leadership Development
Mortgage Servicing
Management
Business Development
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What is Cheron M Small email address?
Email Cheron M Small at [email protected]. This email is the most updated Cheron M Small's email found in 2026.
What is Cheron M Small phone number?
Cheron M Small phone number is 248-495-9113 and 2484812341.
How to contact Cheron M Small?
To contact Cheron M Small send an email to [email protected]. If you want to call Cheron M Small try calling on 248-495-9113 and 2484812341. (updated on January 05, 2025)
What company does Cheron Small work for?
Cheron Small works for Devereaux Black LLC
What is Cheron Small's role at Devereaux Black LLC?
Cheron Small is Owner and Principal Consultant
What industry does Cheron Small work in?
Cheron Small works in the Financial Services industry.
Cheron Small Email Addresses
Cheron Small Phone Numbers
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