Cherna Baten

Q: What is Cherna Baten email address?

Email Cherna Baten at cmbaten@gmail.com and batenc@nu.com. This email is the most updated Cherna Baten's email found in 2026.

Q: How to contact Cherna Baten?

To contact Cherna Baten send an email to cmbaten@gmail.com or batenc@nu.com. If you want to call Cherna Baten try calling on 8002865000. (updated on May 08, 2025)

Director, Meter Reading, Field Operations and Revenue Assurance at Eversource Energy | Berlin, Connecticut, United States

About Cherna Baten

Cherna Baten, as the Director of Meter Reading, Field Operations, and Revenue Assurance at Eversource Energy, plays a pivotal role in ensuring the seamless delivery of essential utility services across Connecticut, Massachusetts, and New Hampshire. In her current capacity, Cherna oversees a diverse team of approximately 300 unionized employees, guiding strategic initiatives that enhance operational efficiency, accuracy in meter data collection, and revenue integrity. Her leadership is instrumental in implementing innovative technologies such as advanced meter infrastructure (AMI) and automated reading systems, which improve data accuracy and reduce operational costs. Cherna’s expertise in cross-functional team leadership and troubleshooting enables her to navigate complex regulatory environments and align operational practices with evolving legislative policies, ensuring compliance and customer satisfaction.

Her role involves close collaboration with legislative relations teams to advocate for policies that support utility modernization and customer-centric initiatives. Cherna’s deep understanding of energy management, quality management, and revenue cycle processes allows her to identify opportunities for process improvements, mitigate revenue leakage, and enhance overall customer experience. She actively drives initiatives focused on optimizing resource allocations, streamlining field operations, and strengthening revenue assurance protocols. Her strategic oversight ensures that Eversource maintains high standards of safety, reliability, and customer service, even within challenging union environments. With a proven track record in sales, credit, and customer satisfaction, Cherna Baten continues to leverage her comprehensive industry knowledge to lead her teams effectively, fostering a culture of continuous improvement and operational excellence in the utility sector.

Cherna Baten Work

Director, Meter Reading, Field Operations and Revenue Assurance at Eversource Energy in January 2004 to Present

Pharmacy Services Manager at Cigna in January 1999 to January 2001

Customer Service Manager at Travelers in January 1997 to January 1999

Cherna Baten Education

Goodwin University, Bachelor of Science (BS)

UMass Boston, Fellow, September 2026

University of Connecticut

Cherna Baten Skills

Legislative Relations

Resource Governance

Downstream Oil and Gas

About Cherna Baten's Current Company

Eversource Energy

Discover more about Eversource Energy

Frequently Asked Questions about Cherna Baten

What is Cherna Baten email address?

Email Cherna Baten at [email protected] and [email protected]. This email is the most updated Cherna Baten's email found in 2026.

What is Cherna Baten phone number?

Cherna Baten phone number is 8002865000.

How to contact Cherna Baten?

To contact Cherna Baten send an email to [email protected] or [email protected]. If you want to call Cherna Baten try calling on 8002865000. (updated on May 08, 2025)

What company does Cherna Baten work for?

Cherna Baten works for Eversource Energy

What is Cherna Baten's role at Eversource Energy?

Cherna Baten is Director, Meter Reading, Field Operations and Revenue Assurance

What industry does Cherna Baten work in?

Cherna Baten works in the Utilities industry.