Cheri Chumney

Cheri Chumney currently serves as the Central Support Operations Coordinator at Optum, where she plays a pivotal role in streamlining home and community care services. In this capacity, Cheri oversees critical operational functions, ensuring that care delivery remains seamless, compliant, and patient-centered. Her expertise in operational coordination is exemplified through her management of complex data systems, where she maintains accurate records of all activities using advanced database software. This meticulous record-keeping supports effective performance tracking and regulatory compliance, which are essential in the healthcare industry.

A key aspect of Cheri’s role involves producing detailed reports on operational performance metrics, such as patient satisfaction scores, A/R collections, and workflow efficiency. These insights are regularly presented to senior leadership, facilitating data-driven decision-making and strategic planning. Cheri’s proficiency in creating comprehensive reports and analyzing management data helps optimize resource allocation and improve overall service quality.

Her skills extend across various domains, including medical records management, scheduling, and customer relationship management (CRM). Cheri’s professional phone skills and experience with payment systems and cash collection further enhance her ability to handle sensitive financial and patient information with confidentiality and accuracy. Additionally, her knowledge of regulatory compliance ensures that all operations adhere to industry standards, safeguarding both patients and the organization.

With over nine years of experience, Cheri Chumney brings a diverse perspective to her role, combining operational expertise with a compassionate approach to healthcare. Her dedication to high-quality care and her ability to coordinate complex processes make her an invaluable asset to Optum’s mission of delivering compassionate, high-quality home and community care.