Charles Lockamy
Guest Experience Manager at The Walt Disney Company | Winter Garden, Florida, United States
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Charles Lockamy serves as the Guest Experience Manager at The Walt Disney Company, where he leverages his extensive leadership experience to enhance the overall guest journey at a highly themed, world-class resort. With a robust background in hospitality management spanning over seven years, Charles excels in directing daily food and beverage service and merchandise operations, ensuring that every guest interaction is memorable and aligned with Disney's renowned standards of excellence. His strategic approach to team building fosters a collaborative environment where diverse talents can thrive, ultimately driving high staff experience scores through a steadfast commitment to cast well-being and adherence to the Four Keys Basics and Guest Service Principles.
In his current role, Charles is at the forefront of key projects aimed at elevating the guest experience, including the implementation of innovative service enhancements and operational efficiencies. His expertise in vendor management and project coordination, coupled with his proficiency in tools like Microsoft Project and Visio, allows him to streamline processes and optimize service delivery. Charles is also adept at problem-solving, often employing his skills in weather forecasting and first aid to ensure that both guests and team members feel safe and supported in any situation.
Charles's passion for hospitality is evident in his ability to adapt to the ever-changing dynamics of a fast-paced environment, making him a valuable asset to The Walt Disney Company. His commitment to excellence not only enriches the guest experience but also empowers his team to uphold the highest standards of service, reinforcing the magic that Disney is known for.
Guest Experience Manager at The Walt Disney Company in January 2018 to Present
Operations Manager at United States Air Force in May 2015 to June 2018
Operations Supervisor at United States Air Force in August 2016 to February 2017
Weather Forecaster at United States Air Force in June 2012 to April 2015
Shift Supervisor at IHOP in January 2010 to January 2012
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Bellevue University, Bachelor of Science - BS, October 2026
Community College of the Air Force, Associate of Applied Science - AAS, October 2026
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Weather Forecasting
Data Analysis
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Publisher
Microsoft Access
Weather Radar
Satellite Imagery
Space Weather
Leadership
Project Management
IT Strategy
Time Management
Online Social Networking
Vendor Management
Customer Service
Customer Relationship Management (CRM)
Continuous Process Improvement
Information Technology
Emerging Technologies
First Aid
Cardiopulmonary Resuscitation (CPR)
Dog Training
Easily Adaptable
Business Communications
Interpersonal Skills
Public Speaking
IT Operations
Meteorology
Animal Rescue
Microsoft Project
Critical Thinking
Agile & Waterfall Methodologies
SharePoint
Process Flow
Problem Solving
Visio
Written Communication
Business Analysis
BMC Remedy Ticketing System
CIPS Workorder Management System
Workflow Management
Resource Management
Requirements Analysis
ITIL
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Discover more about The Walt Disney CompanyWhat is Charles Lockamy email address?
Email Charles Lockamy at [email protected]. This email is the most updated Charles Lockamy's email found in 2026.
What is Charles Lockamy phone number?
Charles Lockamy phone number is 3212056815.
How to contact Charles Lockamy?
To contact Charles Lockamy send an email to [email protected]. If you want to call Charles Lockamy try calling on 3212056815. (updated on September 03, 2024)
What company does Charles Lockamy work for?
Charles Lockamy works for The Walt Disney Company
What is Charles Lockamy's role at The Walt Disney Company?
Charles Lockamy is Guest Experience Manager
What industry does Charles Lockamy work in?
Charles Lockamy works in the Food & Beverages industry.
Charles Lockamy Email Addresses
Charles Lockamy Phone Numbers
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