Charae Smith
Help Desk Specialist at Nakupuna Companies | Atlanta Metropolitan Area
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Charae Smith currently serves as a Help Desk Specialist at Nakupuna Companies, where she plays a pivotal role in delivering exceptional technical support to military personnel navigating the complexities of the Risk Management Information (RMI) System. With a solid foundation in Information Technology, Charae is driven by her passion for problem-solving and her commitment to enhancing user experiences. Each day presents an opportunity for her to learn and grow, and she embraces this philosophy wholeheartedly.
In her role, Charae utilizes her expertise in troubleshooting and technical assistance to address a wide range of queries and issues. Her proficiency in Windows operating systems, Cisco VPN, and Remote Device Management allows her to efficiently resolve technical challenges, ensuring that military personnel can focus on their critical missions without unnecessary disruptions. Charae is also adept at using ticketing systems to manage and prioritize support requests, demonstrating her strong organizational skills in a high-volume environment.
Charae’s experience with Active Directory and Jamf further enhances her ability to provide comprehensive help desk support, making her an invaluable asset to her team. Her effective communication skills enable her to convey complex technical information in a clear and concise manner, fostering a collaborative atmosphere where team members and users alike feel supported. As she continues to excel in her role, Charae remains dedicated to advancing her knowledge and skills, positioning herself as a leader in the IT support field and a trusted resource for those she assists.
Help Desk Specialist at Nakupuna Companies in May 2024 to December 2024
Tier 2 Technical Support at Kforce Inc in September 2023 to May 2024
Technical Support Help Desk/ Service Desk at St. Luke's Health System in November 2022 to September 2023
End User Support Specialist at FLEXTECHS/ St Lukes Health System in June 2022 to November 2022
Information Technology System Technician at Albertsons Companies in December 2021 to June 2022
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University of Phoenix, Bachelor of Technology - BTech, September 2026
University of Phoenix, Bachelor's degree, September 2026
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Windows
Okta Identity Cloud
Remote Troubleshooting
AVST
AppSense
NICE Call Recording
Cisco VPN
Desktop Virtualization
Citrix Workspace
Duo
Jamf
Remote Device Management
Remote Desktop
Okta Administration
Microsoft Office
Cherwell Service Management (CSM)
Ticketing Systems
Customer Service
Service Desk
Help Desk Support
Troubleshooting
Active Directory
Technical Support
Hardware
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Discover more about Nakupuna CompaniesWhat is Charae Smith email address?
Email Charae Smith at [email protected] and [email protected]. This email is the most updated Charae Smith's email found in 2026.
How to contact Charae Smith?
To contact Charae Smith send an email to [email protected] or [email protected]. (updated on February 02, 2025)
What company does Charae Smith work for?
Charae Smith works for Nakupuna Companies
What is Charae Smith's role at Nakupuna Companies?
Charae Smith is Help Desk Specialist
What is Charae Smith's Phone Number?
Charae Smith's phone (**) *** *** 877
What industry does Charae Smith work in?
Charae Smith works in the Computer Software industry.
Charae Smith Email Addresses
Charae Smith Phone Numbers
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