Chad Downum
Vice President, IT Service Manager at Banc of California | La Habra, California, United States
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Chad Downum serves as the Vice President and IT Service Manager at Banc of California, where he leverages his extensive experience in IT service management to drive operational excellence and enhance service delivery across the organization. In this pivotal role, Chad leads the Asset Management, IT Service Management, and Service Desk teams, ensuring that they provide efficient, effective, and friendly service to meet the diverse needs of the bank. His leadership is characterized by a commitment to fostering a collaborative environment that encourages creative problem-solving and innovative thinking.
As the ServiceNow platform owner, Chad is instrumental in the implementation, development, and continuous improvement of ITSM (IT Service Management), ITOM (IT Operations Management), and various other modules. His strategic oversight ensures that these systems not only align with the bank's operational goals but also enhance the overall user experience. By coordinating efforts across Information Technology and Information Security, Chad plays a crucial role in safeguarding the organization’s digital assets while optimizing service delivery processes.
Chad's unique blend of skills—including project planning, team management, and cultural competency—enables him to navigate complex projects and lead diverse teams effectively. His background in higher education and nonprofit sectors enriches his approach to leadership, allowing him to communicate effectively with stakeholders at all levels. As he continues to champion new product implementations and drive multiple project coordination initiatives, Chad remains dedicated to fostering a culture of excellence and innovation within Banc of California.
Vice President, IT Service Manager at Banc of California in October 2021 to Present
Vice President, IT Services Manager at Pacific Mercantile Bank in June 2013 to October 2021
eHarmony Operations Supervisor/Technical Support Specialist at Service Response Partners, LLC in June 2011 to June 2013
Lead House Supervisor at Frienship Shelter, Inc. in September 2008 to December 2010
Community Outreach Coordinator at Orange County Human Trafficking Task Force in July 2009 to January 2010
Marketing Assistant at MIND Research Institute in November 2007 to January 2008
Music/Outreach Director at Turning Point Christian Fellowship in August 2006 to April 2007
Services Assistant/Technical Support at China Source in August 2005 to August 2006
Worship Leader at La Habra Christian Church in August 2005 to August 2006
Student at Hope International University in January 2004 to January 2006
Outreach/Music Intern at University Praise in August 2004 to August 2005
Data Entry/Office Clerk at Abigail Abbott in November 2003 to January 2005
Network Support Specialist at Pacific Mercantile Bank in July 2002 to October 2003
Technical Support Level I, II, III at LA Fitness International, LLC in April 2001 to July 2002
Help Desk at Control Air Conditioning Corp. in October 1998 to February 2001
Housekeeping Supervisor/Work Crew Leader at Angeles Crest Christian Camp in May 1997 to May 1998
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Hope International University, BA, August 2026
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Platform Management
ServiceNow Administration
IT Service Management
IT Service Delivery
Major Incident Management
Problem Management
Request Management
Knowledge Management
Incident Management
ITIL Service Strategy
ITIL Process
ITIL Certified
Project Delivery
Project Planning
Technical Service Delivery
Grassroots Organizing
Staff Development
Community Outreach
Public Speaking
Volunteer Management
Event Planning
Nonprofits
Higher Education
Research
Volunteer Coordination
Fundraising
Management
Leadership Development
Staff Management
Training
Leadership
Communication
Conflict Resolution
Coaching
Mentoring
Training & Development
Personal Development
Team Management
Youth Development
Multiple Project Coordination
Process Improvement
Procedure Development
Cross-cultural Competence
New Product Implementations
Backup & Recovery Systems
IT Business Analysis
Volunteer Training
Cultural Competency
DLP
FIS
Business Intelligence Reporting
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Discover more about Banc of CaliforniaWhat is Chad Downum email address?
Email Chad Downum at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Chad Downum's email found in 2026.
What is Chad Downum phone number?
Chad Downum phone number is +14246463454 and 9492917608.
How to contact Chad Downum?
To contact Chad Downum send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Chad Downum try calling on +14246463454 and 9492917608. (updated on September 01, 2024)
What company does Chad Downum work for?
Chad Downum works for Banc of California
What is Chad Downum's role at Banc of California?
Chad Downum is Vice President, IT Service Manager
What industry does Chad Downum work in?
Chad Downum works in the Banking industry.
Chad Downum Email Addresses
Chad Downum Phone Numbers
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