Celia Fu
Business Service Support Professional at Comcast Business | Suffolk County, Massachusetts, United States
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Celia Fu currently serves as a Business Service Support Professional at Comcast Business, where she plays a pivotal role in ensuring seamless connectivity and exceptional service delivery for business customers across the Northeast division. Leveraging over a decade of customer service expertise combined with more than four years of technical support experience, Celia excels in troubleshooting complex issues related to business cable, internet, and voice services. Her deep understanding of network infrastructure and telecommunications allows her to diagnose and resolve service disruptions efficiently, minimizing downtime for clients and maintaining high levels of customer satisfaction.
In her current role, Celia actively manages escalated cases involving billing discrepancies and service disruptions, collaborating closely with cross-functional teams such as technical operations, billing, and engineering to identify root causes and implement effective solutions. She is also a key participant in specialized support groups like the Innovation team, where she contributes to the development of new troubleshooting protocols and process improvements aimed at enhancing service reliability and customer experience.
Celia’s technical background, including familiarity with programming languages like SQL, Java, and C++, as well as her intermediate proficiency with Adobe Creative Suite tools, enables her to approach technical challenges with a well-rounded perspective. Her skills in networking, customer service, and technical troubleshooting, combined with her ability to communicate complex concepts clearly, make her a valuable asset to Comcast Business. Whether handling complex escalations or supporting proactive upselling initiatives, Celia remains committed to delivering tailored solutions that meet the evolving needs of business clients, ensuring they stay connected and productive.
Business Service Support Professional at Comcast Business in October 2016 to Present
Sales Support Coordinator at Comcast in May 2016 to September 2016
IS Service Desk Associate at Partners HealthCare in March 2016 to April 2016
Network Operations Analyst Level 2 at Granite Telecommunications in March 2014 to February 2016
Document Specialist at Covidien in January 2012 to February 2013
IT class Tutor at Simmons College in October 2009 to May 2010
Management Media Assistant at Simmons School of Management in September 2006 to March 2007
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Colorado Technical University, Masters of Science in Computer Science, October 2026
Simmons University, Bachelor of Computer Science, October 2026
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Microsoft Office
Microsoft Excel
Customer Service
Networking
Microsoft Word
PowerPoint
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Discover more about Comcast BusinessWhat is Celia Fu email address?
Email Celia Fu at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Celia Fu's email found in 2026.
What is Celia Fu phone number?
Celia Fu phone number is 6178882446.
How to contact Celia Fu?
To contact Celia Fu send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Celia Fu try calling on 6178882446. (updated on January 10, 2025)
What company does Celia Fu work for?
Celia Fu works for Comcast Business
What is Celia Fu's role at Comcast Business?
Celia Fu is Business Service Support Professional
What industry does Celia Fu work in?
Celia Fu works in the Telecommunications industry.
Celia Fu Email Addresses
Celia Fu Phone Numbers
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