Cedric Heilbron

Cedric Heilbron is a highly disciplined, driven, and loyal ICT Support Specialist at HLTsamen, where he plays a pivotal role in ensuring the seamless operation of the Raad & Commissie (Council & Committee) processes. His expertise lies in providing comprehensive physical IT support during and around council meetings, ensuring that all technical aspects run smoothly and without interruption. Cedric’s deep understanding of AV equipment management and his proficiency in maintaining the O365 environment for council and committee members are critical to facilitating effective communication and collaboration within the organization.

In his current role, Cedric is the primary point of contact for AV suppliers, managing relationships and coordinating technical requirements to support high-stakes meetings. His responsibilities extend to information security, where he implements best practices to safeguard sensitive data and ensure compliance with security protocols. Cedric also supports ongoing projects related to process improvement and change management, leveraging his skills in incident management and operations management to troubleshoot issues swiftly and maintain continuity.

His experience with ITIL frameworks and incident management processes enables him to handle complex technical challenges efficiently, minimizing downtime and optimizing meeting workflows. Cedric’s proactive approach and openness to new challenges make him a valuable asset to HLTsamen, as he continually seeks innovative solutions to enhance the organization’s ICT infrastructure. His combined technical expertise and disciplined work ethic contribute significantly to the organization's mission of delivering reliable, secure, and efficient support for governance processes.