Caylan Griffin
Customer Accounts Specialist (DEBT COLLECTIONS) at Honda Financial Services | Atlanta Metropolitan Area
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Caylan Griffin currently serves as a Customer Accounts Specialist in Debt Collections at Honda Financial Services, where she leverages her extensive experience in customer relations to manage high-volume inbound and outbound communications with customers holding outstanding account balances. With over five years of experience in business development and sales, Caylan excels in navigating the complexities of customer support management, particularly in fast-paced and high-pressure environments. Her role involves not only addressing customer inquiries regarding vehicle payments and contract account information but also processing payments and payoffs efficiently using systems like Cass and Salesforce.
Caylan's background in psychology and human services enhances her ability to connect with customers on a personal level, fostering trust and understanding during sensitive debt collection conversations. Her commitment to professionalism and loyalty is evident in her approach to customer service, where she prioritizes customer satisfaction while adhering to all regulatory guidelines in debt collection practices.
In addition to her core responsibilities, Caylan is actively involved in key projects aimed at improving customer engagement and streamlining processes within the collections department. Her proficiency in interpersonal communication and leadership allows her to effectively collaborate with cross-functional teams, driving initiatives that enhance the overall customer experience. With a solid foundation in auto insurance claims and injury claims, Caylan is well-equipped to address a wide range of customer concerns, making her an invaluable asset to Honda Financial Services. As she continues to develop her skills in new business development and people management, Caylan remains dedicated to achieving excellence in customer relations and contributing to the success of her team.
Customer Accounts Specialist (DEBT COLLECTIONS) at Honda Financial Services in August 2023 to Present
Claims Specialist at State Farm in November 2022 to August 2023
Ecommerce Specialist at DHL in October 2021 to November 2022
Customer Account Specialist at Accenture in November 2019 to April 2021
Business Development Manager at Accenture in November 2018 to April 2021
Customer Service Manager at MARTA (Metropolitan Atlanta Rapid Transit Authority) in October 2012 to April 2019
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Clayton State University, Bachelor's degree, September 2026
Georgia State University Perimeter College, Associate's degree, September 2026
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Auto Insurance
Auto Insurance Claims
Injury Claims
Support Management
Data Entry
Transportation Planning
Supply Management
ETA
Email Management
Service Operations
E-commerce Optimization
Customer Service Operations
Business-to-Business (B2B)
Customer Relationship Management (CRM)
Salesforce.com
Interpersonal Communication
Client Relations
Business Development
Account Management
New Business Development
Customer Service Management
People Management
Customer Service
Sales
Microsoft Office
Customer Satisfaction
Leadership
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Discover more about Honda Financial ServicesWhat is Caylan Griffin email address?
Email Caylan Griffin at [email protected] and [email protected]. This email is the most updated Caylan Griffin's email found in 2026.
What is Caylan Griffin phone number?
Caylan Griffin phone number is 404-281-6691.
How to contact Caylan Griffin?
To contact Caylan Griffin send an email to [email protected] or [email protected]. If you want to call Caylan Griffin try calling on 404-281-6691. (updated on September 10, 2024)
What company does Caylan Griffin work for?
Caylan Griffin works for Honda Financial Services
What is Caylan Griffin's role at Honda Financial Services?
Caylan Griffin is Customer Accounts Specialist (DEBT COLLECTIONS)
What industry does Caylan Griffin work in?
Caylan Griffin works in the Financial Services industry.
Caylan Griffin Email Addresses
Caylan Griffin Phone Numbers
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